Strategy and Transformation
Funding Source | Offering | Type | Name | Source | Governing Legislation |
---|---|---|---|---|---|
| Discretionary | Essential | Strategic Planning | Council Approved | Council Routine and Non-Routine Requests Policy |
Discretionary | Ancillary | Corporate Performance Management | Council Approved | ||
Discretionary | Ancillary | Mayor and Council Support & Events | Council Approved |
Name and Description Level of Service Service Standard Strategic Planning & Policies
Providing overall leadership and strategic direction related to administration and operation of King. Management of the Term of Council Corporate Strategic Plan.Developing and reporting on the Term of Council Corporate Strategic Plan - Plan Refreshed Every (4) Years
- Annual Progress Reports – Published in Q2
Name and Description Service Level Service Standards Corporate Performance Management
Foster organizational culture that consistently demonstrates the right values and ensure Township services are delivered efficiently and effectively to ultimately providing taxpayers with the best value for their money.- Service Inventory Management
- Headline Performance Measure (HPM) updates and reporting
- Community Report
- Annual update of Service Inventory -- Published in Q2
- Annual reporting on HPMs -- Published in Q2
- Community Report published every (4) years
Name and Description Service Level Service Standards Mayor / Council Support and Events
Providing direct support to the Mayor and Council, while also providing liaison services between Council and the administration. Coordinating and managing Mayor and Council hosted events that engage various community stakeholders and build relationships across the community, while also raising funds for Township programs.- Responding, triaging, researching, and resolving Council routine and non-routine requests/complaints and/or inquiries across all internal departments and divisions.
- Council Portal (Internal Only)
- Planning, coordination, and execution of (5) Township corporate events:
- Pancake Breakfast
- Business Breakfast
- Volunteer Appreciation
- Mayor’s Golf Tournament
- Inaugural Ceremony
- Routine Requests: Acknowledgement/Resolution within (2) Business Days
- Non-Routine: Acknowledgment within (2) Business Days + Estimated Follow Up/Resolution Time
- Council Portal Updates – Reactive
- Pancake Breakfast (Q1)
- Business Breakfast (Q2)
- Volunteer Appreciation (Q2)
- Mayors Golf Tournament (Q3)
- Inaugural Ceremony – Every (4) Years in Q4
Headline Performance Measures How Much
- (#) Council Routine requests received
- (#) Council Non-Routine requests received
How Well / Better Off
- (%) of strategic and operational performance reports published by standard time
- (%) of Council Routine Requests responded to within standard
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