Office of the CAO

Strategy and Transformation

• Strategic Planning

  Name and Description	Level of Service	Service Standard
  Strategic Planning & Policies Providing overall leadership and strategic direction related to administration and operation of King. Management of the Term of Council Corporate Strategic Plan.	Developing and reporting on the Term of Council Corporate Strategic Plan	Plan Refreshed Every (4) Years Annual Progress Reports – Published in Q2

   

• Corporate Performance Management

  Name and Description	Service Level	Service Standards
  Corporate Performance Management Foster organizational culture that consistently demonstrates the right values and ensure Township services are delivered efficiently and effectively to ultimately providing taxpayers with the best value for their money.	Service Inventory Management Headline Performance Measure (HPM) updates and reporting Community Report	Annual update of Service Inventory -- Published in Q2 Annual reporting on HPMs -- Published in Q2 Community Report published every (4) years

   

• Mayor and Council Support & Events

  Name and Description	Service Level	Service Standards
  Mayor / Council Support and Events Providing direct support to the Mayor and Council, while also providing liaison services between Council and the administration. Coordinating and managing Mayor and Council hosted events that engage various community stakeholders and build relationships across the community, while also raising funds for Township programs.	Responding, triaging, researching, and resolving Council routine and non-routine requests/complaints and/or inquiries across all internal departments and divisions. Council Portal (Internal Only) Planning, coordination, and execution of (5) Township corporate events: Pancake Breakfast Business Breakfast Volunteer Appreciation Mayor’s Golf Tournament Inaugural Ceremony	Routine Requests: Acknowledgement/Resolution within (2) Business Days Non-Routine: Acknowledgment within (2) Business Days + Estimated Follow Up/Resolution Time Council Portal Updates – Reactive Pancake Breakfast (Q1) Business Breakfast (Q2) Volunteer Appreciation (Q2) Mayors Golf Tournament (Q3) Inaugural Ceremony – Every (4) Years in Q4

• Headline Performance Measures

  Headline Performance Measures
  How Much (#) Council Routine requests received (#) Council Non-Routine requests received How Well / Better Off  (%) of strategic and operational performance reports published by standard time (%) of Council Routine Requests responded to within standard