Office of the CAO

Strategy and Transformation

Funding Source	Offering	Type	Name	Source	Governing Legislation
Tax Levy Sponsorship Grants	Discretionary	Essential	Strategic Planning	Council Approved	Township Service Inventory Corporate Strategic Plan
Tax Levy Sponsorship Grants	Discretionary	Ancillary	Corporate Performance Management	Council Approved	Township Service Inventory Corporate Strategic Plan

Strategic Planning

Name and Description	Level of Service	Service Standard
Strategic Planning & Policies Providing overall leadership and strategic direction related to administration and operation of King. Management of the Term of Council Corporate Strategic Plan.	Developing and reporting on the Term of Council Corporate Strategic Plan	Plan Refreshed Every (4) Years Annual Progress Reports – Published in Q2

Corporate Performance Management

Name and Description	Service Level	Service Standards
Corporate Performance Management Foster organizational culture that consistently demonstrates the right values and ensure Township services are delivered efficiently and effectively to ultimately providing taxpayers with the best value for their money.	Service Inventory Management Headline Performance Measure (HPM) updates and reporting Community Report	Annual update of Service Inventory -- Published in Q2 Annual reporting on HPMs -- Published in Q2 Community Report published every (4) years

Headline Performance Measures
How Well
(%) of strategic and operational performance reports published by standard time

Service Performance Dashboard

Headline Performance Measures
How Well (%) of strategic and operational performance reports published by standard time Service Performance Dashboard

Government Relations & Economic Development

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy Grants	Discretionary	Ancillary	Government Relations & Council Support	Council Approved
	Discretionary	Ancillary	Business Development (EconomicKING)	Council Approved
	Discretionary	Ancillary	Hospitality, Tourism and Recreation (ExperienceKING)	Council Approved
	Discretionary	Ancillary	Programs, Plans and Strategies	Council Approved

Governing Legislation, By-laws or Corporate Policies
Planning Act, 1990 Section 28(3), (6), (7) Section 29 Section 32(1) Municipal Act, 2001 Section 106(1) Our KING: Official Plan Section (9.3.1) Community Improvement Area By-law (2021-033) Adoption of Community Improvement Plan By-law (2021-034) PRO-OCAO-004 Council Routine and Non-Routine Requests Procedure

Government Relations & Council Support

Name and Description	Service Level	Service Standards
Mayor / Council Support and Events Providing direct support to the Mayor and Council, while also providing liaison services between Council and the administration. Coordinating and managing Mayor and Council hosted events that engage various community stakeholders and build relationships across the community, while also raising funds for Township programs.	Responding, triaging, researching, and resolving Council routine and non-routine requests/complaints and/or inquiries across all internal departments and divisions.	Routine Requests: Acknowledgement/Resolution within (2) Business Days Non-Routine: Acknowledgment within (2) Business Days + Estimated Follow Up/Resolution Time

Business Development

Name and Description	Level of Service	Service Standard
Business Development Planning and managing direct business development support efforts including retention, expansion, and attraction efforts. Lead business development efforts to support growth and revenue generation, as well as employment opportunities in King. Primary liaison for local businesses and the Township.	Support for (1400) businesses in King Main economic sectors: Manufacturing Agriculture Retail and service Construction Equine Tourism Hospitality Businesses visits, engagements, and communications Township representation at Chamber of Commerce Board meetings EconomicKING.ca Campaign promotion (newspaper and social media) and inquiry support with local partners including: ShopKING Shop Local with the Chamber of Commerce ShopHERE Federal and Provincial Funding Program Digital Main Street Federal and Provincial Funding Program	(5) business engagements per week Requests for business engagements scheduled within (2) business days Communications and Outreach Bi-monthly targeted email communications Weekly website and portal updates Bi-weekly social media posting Newspaper ads for events / initiatives ShopKING Campaign Bi-annual newspaper promotions Bi-weekly social media posting ShopHERE and Digital Main Street Re-posting and sharing resources only

Name and Description

Level of Service

Service Standard

Business Development

Planning and managing direct business development support efforts including retention, expansion, and attraction efforts. Lead business development efforts to support growth and revenue generation, as well as employment opportunities in King. Primary liaison for local businesses and the Township.

Support for (1400) businesses in King
Main economic sectors:
- Manufacturing
- Agriculture
- Retail and service
- Construction
- Equine
- Tourism
- Hospitality
Businesses visits, engagements, and communications
Township representation at Chamber of Commerce Board meetings
EconomicKING.ca
Campaign promotion (newspaper and social media) and inquiry support with local partners including:
- ShopKING Shop Local with the Chamber of Commerce
- ShopHERE Federal and Provincial Funding Program
Digital Main Street Federal and Provincial Funding Program

(5) business engagements per week
Requests for business engagements scheduled within (2) business days
Communications and Outreach
- Bi-monthly targeted email communications
- Weekly website and portal updates
- Bi-weekly social media posting
- Newspaper ads for events / initiatives
ShopKING Campaign
- Bi-annual newspaper promotions
- Bi-weekly social media posting
ShopHERE and Digital Main Street
- Re-posting and sharing resources only

Hospitality, Tourism and Recreation

Name and Description	Level of Service	Service Standard
Hospitality, Tourism and Recreation Plan and promote hospitality, tourism, and visitation to King for residents and non-residents including restaurants, day trips, recreational activities, hospitality experiences, local farming, and equestrian etc.	ExperienceKING.ca Outreach, communications, and promotion of Township to local and external residents, businesses, and community groups Township representation on Tourism Task Force	Communications and Outreach Bi-monthly targeted email communications Weekly website and portal updates Bi-weekly social media posting Monthly newspaper ads with business information and resources

Name and Description

Level of Service

Service Standard

Hospitality, Tourism and Recreation

Plan and promote hospitality, tourism, and visitation to King for residents and non-residents including restaurants, day trips, recreational activities, hospitality experiences, local farming, and equestrian etc.

ExperienceKING.ca
Outreach, communications, and promotion of Township to local and external residents, businesses, and community groups
Township representation on Tourism Task Force

Communications and Outreach
- Bi-monthly targeted email communications
- Weekly website and portal updates
- Bi-weekly social media posting
Monthly newspaper ads with business information and resources

Programs, Plans and Strategies

Name and Description	Level of Service	Service Standard
Programs, Plans and Strategies Development, management, and administration of economic development related programs, plans and strategies.	CIP Grant Program Maximum combinable grant value $47,500 +10 grants offered per year with values ranging from $2500 to $15,000 (value is 50% rebate of proposed improvement) (2) grant sub-streams available Village Vibrancy (Urban) Rural Resilience (7) village vibrancy grant types available Façade and signage Property Business accessibility Parking Building / use conversion Planning application and building permit fees Tax increment equivalent (9) rural resilience grant types available Agi-tourism use Sale of local produce Value add activity On-farm dining Signage Façade Infrastructure Planning application and building permit fees Professional services and related costs Economic Development Strategy Community Improvement Plan Community Tourism Plan Main Street Revitalization Strategy Core Area Parking Study Annual Spotlight on Business Program *Program being reassessed with King Chamber of Commerce Mayors Energy Challenge	CIP Village Vibrancy Grant - Eligible properties and precincts (5) year review and update Economic Development Strategy Community Improvement Plan Tourism Plan Main Street Revitalization Strategy Core Area Parking Study – Nobleton (3) year review and update Core Area Parking Study – Schomberg Core Area Parking Study – King City Public engagement on plan and strategy updates Dedicated SpeaKING page PIC(s) PICs advertised (10) days in advance + ongoing public engagement promotion through website, SpeaKING, newspaper, e-bulletin, and social media

Name and Description

Level of Service

Service Standard

Programs, Plans and Strategies

Development, management, and administration of economic development related programs, plans and strategies.

CIP Grant Program
- Maximum combinable grant value $47,500
- +10 grants offered per year with values ranging from $2500 to $15,000 (value is 50% rebate of proposed improvement)
- (2) grant sub-streams available
  - Village Vibrancy (Urban)
  - Rural Resilience
- (7) village vibrancy grant types available
  - Façade and signage
  - Property
  - Business accessibility
  - Parking
  - Building / use conversion
  - Planning application and building permit fees
  - Tax increment equivalent
- (9) rural resilience grant types available
  - Agi-tourism use
  - Sale of local produce
  - Value add activity
  - On-farm dining
  - Signage
  - Façade
  - Infrastructure
  - Planning application and building permit fees
  - Professional services and related costs
Economic Development Strategy
Community Improvement Plan
Community Tourism Plan
Main Street Revitalization Strategy
Core Area Parking Study
Annual Spotlight on Business Program
- *Program being reassessed with King Chamber of Commerce
Mayors Energy Challenge

CIP Village Vibrancy Grant - Eligible properties and precincts
(5) year review and update
- Economic Development Strategy
- Community Improvement Plan
- Tourism Plan
- Main Street Revitalization Strategy
- Core Area Parking Study – Nobleton
(3) year review and update
- Core Area Parking Study – Schomberg
- Core Area Parking Study – King City
Public engagement on plan and strategy updates
- Dedicated SpeaKING page
- PIC(s)
PICs advertised (10) days in advance + ongoing public engagement promotion through website, SpeaKING, newspaper, e-bulletin, and social media

Headline Performance Measures

Headline Performance Measures
How Much (#) of business engagements and communications (#) of successful Community Improvement Plan Grant applications (#) Council Requests received How Well / Better Off Net (#) of new businesses in King ($) property assessment value by class ($) in CIP Grant funding received by successful applicants (%) of up-to-date Action Plan, Strategies and Studies (%) of Council Routine Requests responded to within standard Service Performance Dashboard

Headline Performance Measures

How Much

(#) of business engagements and communications
(#) of successful Community Improvement Plan Grant applications
(#) Council Requests received

How Well / Better Off

Net (#) of new businesses in King
($) property assessment value by class
($) in CIP Grant funding received by successful applicants
(%) of up-to-date Action Plan, Strategies and Studies
(%) of Council Routine Requests responded to within standard

Service Performance Dashboard

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