Community Services

Heritage and Culture

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy User Fees Sponsorships Grants	Discretionary	Ancillary	Heritage and Culture	Provincial Administrative
	Discretionary	Ancillary	Events and Marketing	Administrative

Governing Legislation, By-laws or Corporate Policies
Ontario Heritage Act, 1990

Heritage and Culture

Name and Description	Level of Service	Service Standard
Heritage and Culture Administration, operation, and promotion of the KHCC, King Museum and associated exhibits. Planning and management of heritage and culture annual initiatives, events and collection/management of artifacts and exhibits.	KHCC / Museum operations (staffed) Tuesday – Saturday 10:00am – 4:00pm Coordination and management of (3) art and (6) heritage exhibits (in person and/or digital) Heritage exhibits may be short term, long term or pop-up and include: Travelling In Travelling Out One-Time (5) year Heritage and Culture Master Plan	Artifact maintenance and care Standards for Community Museums in Ontario Exhibits advertised a minimum of (2) weeks in advance of opening / availability (5-7) KHCC advertisements and promotions on social media per week Presence in Township Newspaper pages for events / exhibits Targeted stakeholder engagement only for H&C Master Plan (in-person only) Annual reporting to Council and Community on H&C Master Plan progress

Name and Description

Level of Service

Service Standard

Heritage and Culture

Administration, operation, and promotion of the KHCC, King Museum and associated exhibits. Planning and management of heritage and culture annual initiatives, events and collection/management of artifacts and exhibits.

KHCC / Museum operations (staffed)
Tuesday – Saturday 10:00am – 4:00pm
Coordination and management of (3) art and (6) heritage exhibits (in person and/or digital)
Heritage exhibits may be short term, long term or pop-up and include:
- Travelling In
- Travelling Out
- One-Time
(5) year Heritage and Culture Master Plan

Artifact maintenance and care Standards for Community Museums in Ontario
Exhibits advertised a minimum of (2) weeks in advance of opening / availability
(5-7) KHCC advertisements and promotions on social media per week
Presence in Township Newspaper pages for events / exhibits
Targeted stakeholder engagement only for H&C Master Plan (in-person only)
Annual reporting to Council and Community on H&C Master Plan progress

Events and Marketing

Name and Description	Level of Service	Service Standard
Township Events and Marketing Plans, coordinates, and executes Township-led or partner events including marquee and community events. Includes vendor and sponsor management, coordination with various stakeholder groups, and event marketing / promotion.	(3) Annual marquee events *Event TBD to replace Holland Marsh Soup Fest (Fall) King City Beerfest (Summer) Nobleton Victoria Day (Spring) (1) Bi-annual marquee event Mayor’s Cultural Gala (7) Annual minor community events (0-300 people) (4) Annual major community events (+300 people)	All events advertised and ticket windows a minimum of (1) month in advance of the event via social media, newspaper, website, Curbex signage and e-newsletters

Name and Description

Level of Service

Service Standard

Township Events and Marketing

Plans, coordinates, and executes Township-led or partner events including marquee and community events. Includes vendor and sponsor management, coordination with various stakeholder groups, and event marketing / promotion.

(3) Annual marquee events
- *Event TBD to replace Holland Marsh Soup Fest (Fall)
- King City Beerfest (Summer)
- Nobleton Victoria Day (Spring)
(1) Bi-annual marquee event
- Mayor’s Cultural Gala
(7) Annual minor community events (0-300 people)
(4) Annual major community events (+300 people)

All events advertised and ticket windows a minimum of (1) month in advance of the event via social media, newspaper, website, Curbex signage and e-newsletters

Headline Performance Measures

Headline Performance Measures
How Much (#) of KHCC exhibits / year (#) of KHCC educational social media posts (#) of event-related social media posts / channel How Well / Better Off (#) of KHCC / Museum visitors (#) of citizens engaged via KHCC (in-person and virtual) (#) of digital exhibit views (#) of community partnerships realized with KHCC (%) of positive KHCC visitor feedback surveys (#) of tickets sold / ticketed event (#) of event attendees Ratio of Resident vs. Non-Resident ticket sales Total (#) of event-related post clicks and social media impressions

Headline Performance Measures

How Much

(#) of KHCC exhibits / year
(#) of KHCC educational social media posts
(#) of event-related social media posts / channel

How Well / Better Off

(#) of KHCC / Museum visitors
(#) of citizens engaged via KHCC (in-person and virtual)
(#) of digital exhibit views
(#) of community partnerships realized with KHCC
(%) of positive KHCC visitor feedback surveys
(#) of tickets sold / ticketed event
(#) of event attendees
Ratio of Resident vs. Non-Resident ticket sales
Total (#) of event-related post clicks and social media impressions

Recreation and Business Services

Funding Source	Divisional Sub-Services
Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Recreational Programs	Administrative
Discretionary	Ancillary	Rentals and Bookings	Administrative Council Approved

Funding Source

Divisional Sub-Services

Offering

Type

Name

Source

User Fees
Grants
Sponsorships
Tax Levy

Discretionary

Ancillary

Recreational Programs

Administrative

Discretionary

Ancillary

Rentals and Bookings

Administrative

Council Approved

Governing Legislation, By-laws or Corporate Policies
User Fee Policy Ice Allocation Policy Outdoor Sports Facility Allocation Policy Alcohol Management Policy Community Group Affiliation Policy

Rentals and Bookings

Name and Description	Level of Service	Service Standard
Rentals and Bookings Coordination of all Township facility bookings and rentals, including user group liaison, terms, conditions, and payment management.	Rental offerings One-time (first come, first serve) Short term (first come, first serve) Long term (subject to lease agreement) Equipment Loans & Township staff support Rental / Booking facilities and spaces include: (3) Community centers and areas Dr. William Laceby Nobleton CC & Arena Community Board Room Program Room (1) Ice Pad (Sept – March) King City Lions Areas (2) multi-purpose rooms (1) ice pad (Sept – March) Trisan Centre (Schomberg) (3) multi-purpose rooms Curling rink and lounge Board room (1) ice pad (9) Community halls (4) in King City (2) in Nobleton (1) in Schomberg (2) in Pottageville (5) Picnic shelters (2) in King City (3) in Nobleton (1) Outdoor Pool (2) Indoor Centres at Cold Creek (1) High Ropes challenge course at Cold Creek (24) Soccer fields (8) Baseball diamonds (6) Tennis courts	Standards apply to complete applications only Rental and booking applications processed within (10) business days Long term agreements span from (2-5) years Seasonal agreements with User Groups require submission for processing a minimum of (2) months in advance of expected start date

Name and Description

Level of Service

Service Standard

Rentals and Bookings

Coordination of all Township facility bookings and rentals, including user group liaison, terms, conditions, and payment management.

Rental offerings
- One-time (first come, first serve)
- Short term (first come, first serve)
- Long term (subject to lease agreement)
- Equipment Loans & Township staff support
Rental / Booking facilities and spaces include:
(3) Community centers and areas
- Dr. William Laceby Nobleton CC & Arena
  - Community Board Room
  - Program Room
  - (1) Ice Pad (Sept – March)
- King City Lions Areas
  - (2) multi-purpose rooms
  - (1) ice pad (Sept – March)
- Trisan Centre (Schomberg)
  - (3) multi-purpose rooms
  - Curling rink and lounge
  - Board room
  - (1) ice pad
(9) Community halls
- (4) in King City
- (2) in Nobleton
- (1) in Schomberg
- (2) in Pottageville
(5) Picnic shelters
- (2) in King City
- (3) in Nobleton
(1) Outdoor Pool
(2) Indoor Centres at Cold Creek
(1) High Ropes challenge course at Cold Creek
(24) Soccer fields
(8) Baseball diamonds
(6) Tennis courts

Standards apply to complete applications only
Rental and booking applications processed within (10) business days
Long term agreements span from (2-5) years
Seasonal agreements with User Groups require submission for processing a minimum of (2) months in advance of expected start date

Recreational Programs

Name and Description	Level of Service	Service Standard
Recreational Programs Planning, coordination, and overall management of recreational programming (inclusive of the Community Assistance program), including camps, drop-in sessions and/or recurring programs for all ages	All programming offerings and specific levels of service published via Community Guide Drop-In and Pre-Registered programs offered year round (3) Camp Sessions offered per year March Break Summer Break Winter Break Community Assistance Program (CAP) High Five Accreditation Program (5) year Recreation Master Plan	Registration windows open for a minimum (1) month in advance of program Community Assistance Program (CAP) offered based on assessed need only Only available for programs under $300 High Five Accreditation renewed every (5) years Stakeholder engagement for all Recreation Master Plan via in person consultation Public engagements advertised a minimum of (10) business days prior to the event via social media, newspaper, website and dedicated SpeaKING page

Name and Description

Level of Service

Service Standard

Recreational Programs

Planning, coordination, and overall management of recreational programming (inclusive of the Community Assistance program), including camps, drop-in sessions and/or recurring programs for all ages

All programming offerings and specific levels of service published via Community Guide
Drop-In and Pre-Registered programs offered year round
(3) Camp Sessions offered per year
March Break
Summer Break
Winter Break
Community Assistance Program (CAP)
High Five Accreditation Program
(5) year Recreation Master Plan

Registration windows open for a minimum (1) month in advance of program
Community Assistance Program (CAP) offered based on assessed need only
- Only available for programs under $300
High Five Accreditation renewed every (5) years
Stakeholder engagement for all Recreation Master Plan via in person consultation
Public engagements advertised a minimum of (10) business days prior to the event via social media, newspaper, website and dedicated SpeaKING page

Headline Performance Measures

Headline Performance Measures
How Much (#) of programs offered Total booking and rental hrs. / type (#) of booking and rental applications How Well / Better Off (#) of program participants (%) of prime facility hours booked / type (%) of booking and rental applications processed within standard Arena Usage and Advertising Revenue

Headline Performance Measures

How Much

(#) of programs offered
Total booking and rental hrs. / type
(#) of booking and rental applications

How Well / Better Off

(#) of program participants
(%) of prime facility hours booked / type
(%) of booking and rental applications processed within standard
Arena Usage and Advertising Revenue

Active Living and Aquatics

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Active Living & Aquatics	Administrative

Governing Legislation, By-laws or Corporate Policies
OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities Health Protection and Promotion Act, 1990 O.Reg 565 Public Pools

Active Living

Name and Description	Level of Service	Service Standard
Active Living and Aquatics Administration, coordination, and management of active educational programming, Township leagues and tournaments, and the operation of the Fitness Centre and Curling Rink at the Trisan Centre, and the Pool at the new Township Wide Recreation Centre.	Management and operation of (1) fitness center, and associated classes, located in the Trisan Centre (Schomberg): Mon – Thursday (6am – 10pm) Friday (6am – 8pm) Weekends (8am – 4pm) Township Leagues 3:3 Ice Hockey Ball Hockey Lacrosse Wheelchair Basketball Annual Township-hosted Soccer tournament	OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities Ice Hockey - (2) days per week (April to June) – Trisan Centre Ball Hockey - (1) day per week (April to July) – Nobleton Arena + Trisan Lacrosse - (1) day per week (June to July) – Nobleton Sports Park

Name and Description

Level of Service

Service Standard

Active Living and Aquatics

Administration, coordination, and management of active educational programming, Township leagues and tournaments, and the operation of the Fitness Centre and Curling Rink at the Trisan Centre, and the Pool at the new Township Wide Recreation Centre.

Management and operation of (1) fitness center, and associated classes, located in the Trisan Centre (Schomberg):
- Mon – Thursday (6am – 10pm)
- Friday (6am – 8pm)
- Weekends (8am – 4pm)
Township Leagues
- 3:3 Ice Hockey
- Ball Hockey
- Lacrosse
- Wheelchair Basketball
Annual Township-hosted Soccer tournament

OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities
Ice Hockey - (2) days per week (April to June) – Trisan Centre
Ball Hockey - (1) day per week (April to July) – Nobleton Arena + Trisan
Lacrosse - (1) day per week (June to July) – Nobleton Sports Park

Headline Performance Measures
How Much
(#) of active fitness memberships
(#) of Township League participants / league
How Well / Better Off
(%) of Township League participants satisfied with programming

Headline Performance Measures
How Much (#) of active fitness memberships (#) of Township League participants / league How Well / Better Off (%) of Township League participants satisfied with programming

Environmental Outreach and Sustainability

Funding Source	Divisional Sub-Services
Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Environmental Stewardship and Climate Change	Administrative
Discretionary	Ancillary	Outdoor Education and Cold Creek	Administrative Council Approved

Funding Source

Divisional Sub-Services

Offering

Type

Name

Source

User Fees
Grants
Sponsorships
Tax Levy

Discretionary

Ancillary

Environmental Stewardship and Climate Change

Administrative

Discretionary

Ancillary

Outdoor Education and Cold Creek

Administrative

Council Approved

Governing Legislation, By-laws or Corporate Policies
OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities ANSI/ACCT Challenge Course Standards

Headline Performance Measures

Headline Performance Measures
How Much (#) of Cold Creek registered program participants (#) of plantings and invasive species removal (lbs) through environmental stewardship (#) of Township and co-led greening initiatives How Well / Better Off Corporate GHG emissions rate

How Much

(#) of Cold Creek registered program participants
(#) of plantings and invasive species removal (lbs) through environmental stewardship
(#) of Township and co-led greening initiatives

How Well / Better Off

Corporate GHG emissions rate

Capital Services (Parks and Facilities Infrastructure)

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy Development Charges	Essential	Core	Capital Programs and Projects	Council Approved
Tax Levy Development Charges	Essential	Core	Capital (Parks and Facilities) Master Planning	Council Approved

Governing Legislation, By-laws or Corporate Policies
Conservation Authorities Act, 1990 Township Design and Drawings Standards Accessibility for Ontarians with Disability Act, 2005 Building Code Act, 1992 Fire Protection and Prevention Act, 1997 Heritage Act, 1990 Technical Standards and Safety Act, 2000 Canada Green Building Council Standards

Capital Programs and Projects

Name and Description	Level of Service	Service Standard
Capital Programs and Projects Management and oversight of the planning, design and construction management of capital projects required to preserve or improve municipal parks and facilities assets. Provision of inspections to ensure all works conform to design standards and comply with contractor scope of work and, terms and conditions.	Environmental Assessments completed on all new development projects (schedules vary based on project) Public engagements for all projects (virtual and/or in-person) SpeaKING page dependent on nature of project or program Project progress and construction updates posted to Township website (king.ca/majorprojects); Construction Notices advertisement in local paper and/or physical mail	EA Public Notice Communication in Local Newspaper Commencement Notice – (2) Notices in (2) Separate Paper Issues EA Public Consultation Standards Public engagements advertised a minimum of (10) business days prior to the event Construction Notice advertised minimum (10) business days prior to commencement Monthly website updates (king.ca/majorpprojects)

Name and Description

Level of Service

Service Standard

Capital Programs and Projects

Management and oversight of the planning, design and construction management of capital projects required to preserve or improve municipal parks and facilities assets. Provision of inspections to ensure all works conform to design standards and comply with contractor scope of work and, terms and conditions.

Environmental Assessments completed on all new development projects (schedules vary based on project)
Public engagements for all projects (virtual and/or in-person)
SpeaKING page dependent on nature of project or program
Project progress and construction updates posted to Township website (king.ca/majorprojects); Construction Notices advertisement in local paper and/or physical mail

EA Public Notice Communication in Local Newspaper
- Commencement Notice – (2) Notices in (2) Separate Paper Issues
EA Public Consultation Standards
Public engagements advertised a minimum of (10) business days prior to the event
Construction Notice advertised minimum (10) business days prior to commencement
Monthly website updates (king.ca/majorpprojects)

Capital (Parks and Facilities) Master Planning

Name and Description	Level of Service	Service Standard
Master Planning Develop Master Plans, multi-year plans and strategies, in consultation with the community, to guide decision making on Township owned assets and infrastructure.	(10) year plans and strategies: Facilities Master Plan Parks Master Plan Public engagements for all master plans and strategy initiatives (virtual and/or in-person)	Master Plans reviewed and updated every (5) years Minimum of (2) public engagement events, dedicated SpeaKING web page and Council working session per new plan or update. All public engagements advertised a minimum of (10) business days prior to the event

Name and Description

Level of Service

Service Standard

Master Planning

Develop Master Plans, multi-year plans and strategies, in consultation with the community, to guide decision making on Township owned assets and infrastructure.

(10) year plans and strategies:
- Facilities Master Plan
- Parks Master Plan
Public engagements for all master plans and strategy initiatives (virtual and/or in-person)

Master Plans reviewed and updated every (5) years
Minimum of (2) public engagement events, dedicated SpeaKING web page and Council working session per new plan or update.
All public engagements advertised a minimum of (10) business days prior to the event

Headline Performance Measures

Headline Performance Measures
How Much (#) of active projects by activity, stage, and value How Well / Better Off Cost and schedule variance across all projects (forecast to actual) (%) of up-to-date Master Plans (Facilities and Parks Infrastructure only)

How Much

(#) of active projects by activity, stage, and value

How Well / Better Off

Cost and schedule variance across all projects (forecast to actual)

(%) of up-to-date Master Plans (Facilities and Parks Infrastructure only)

Facilities Operations

Funding Source	Divisional Sub-Services
Offering	Type	Name	Source
Tax Levy User Fees	Mandatory	Core	Operations and Maintenance	Provincial Administrative

Funding Source

Divisional Sub-Services

Offering

Type

Name

Source

Tax Levy
User Fees

Mandatory

Core

Operations and Maintenance

Provincial

Administrative

Governing Legislation, By-laws or Corporate Policies
Accessibility for Ontarians with Disability Act, 2005 Building Code Act, 1992 Community Recreation Centres Act, 1990 Defibrillator and Registration and Public Access Act, 2020 Employment Standards Act, 2000 Fire Protection and Prevention Act, 1997 Health Protection and Promotion Act, 1990 O.Reg 562 Food Premises O.Reg 565 Public Pools	Ontario Heritage Act, 1990 Technical Standards and Safety Act, 2000 O.Reg. 212/01 Gaseous Fuels O.Reg.209/01 Elevating Devices O.Reg.211/01 Propane Storage and Handling O.Reg.219/01 Operating Engineers Workplace Safety and Insurance Act, 1997 O.Reg.1101 First Aid Requirements

Operations and Maintenance

Name and Description	Level of Service	Service Standard
Facilities Operations and Maintenance Management of daily operations necessary for the efficient functionality of Township building, systems, and equipment to perform their intended functions and comply with provincial legislation. Coordination and management of scheduled and unscheduled inspections and testing of Township facilities, ensuring the operability of mechanical equipment. Oversee all alarms/security systems for municipal facilities.	263,244 Sqft. Township facilities operated and maintained (1) King Township Municipal Centre (KTMC) (2) Municipal Work Yards (6) Ice Pads (Indoor and Outdoor) (1) Fitness Centre (1) Outdoor Pool (3) Splashpads (4) Recreational Facilities Trisan Centre King City Arena and Community Centre Nobleton Arena and Community Centre KTMC Gymnasium (5) Community Halls (7) Pump Houses (4) KTPL Locations (1) Seniors Centre (1) Old Seniors Centre (3) Fire Halls (4) Park Washrooms and Shelters (1) Old Holland Marsh District School Coordination of testing and regular inspections completed on: Security/alarm systems Refrigeration systems at arena’s HVAC and building automation systems Equipment efficiency Swimming pools and filtration system Fire/safety systems Generators Fitness equipment Response to service or repair work orders prioritized based on urgency. Urgent Requests Require an immediate response due to risk to health and safety, property damage or widespread disruption to facility environment Priority Requests Interference with the use of the facility but does not pose a health and safety risk or cause widespread disruption to facility environment Routine Request Request for minor service or repairs that do not interfere with the use of the facility. Staffed Facilities (Operators) and Operational Hours Trisan Centre (Schomberg) Monday – Thursday Split Hours (6am -1pm & 3pm-9pm) Friday Split Hours (6am-1pm & 3pm – 7pm) Saturday and Sunday (8am – 2pm) King City Arena Monday – Friday (830am – 430pm) Saturday (9am – 2pm) Sunday (Closed) Nobleton Arena and Community Centre Summer Season 7am – 5pm Monday – Friday 7am – 10pm Saturday – Sunday 7am – 6pm Non-staffed facilities (operators or recreational staff) receive daily check-ins to ensure building maintenance and proper operation	Urgent Requests (1) hr response Priority Requests (3) business day response time Routine Requests (10) business day response time All requests for service/repair – completion determined by nature of repair or service required Testing and Inspections All Facilities Weekly, monthly, and annual testing completed on sprinkler, fire, and life safety systems Bi-monthly sprinkler signal testing Bi-annual suppression system inspections Monthly trades inspections (electrical, plumbing, HVAC etc.) Bi-monthly comprehensive facility inspections Arenas Refrigeration and ice check every (2) hours during operational hours Weekly Zamboni inspections Generators Weekly testing on all generators Annual manufacturer testing Fitness Equipment Weekly inspections on all equipment Outdoor arena temperatures required for operation: -5°C to -10°C (23°F to 14°F) Temperatures to remain consistent (2-3+ days) to build and maintain rink quality

Name and Description

Level of Service

Service Standard

Facilities Operations and Maintenance

Management of daily operations necessary for the efficient functionality of Township building, systems, and equipment to perform their intended functions and comply with provincial legislation. Coordination and management of scheduled and unscheduled inspections and testing of Township facilities, ensuring the operability of mechanical equipment. Oversee all alarms/security systems for municipal facilities.

263,244 Sqft. Township facilities operated and maintained
- (1) King Township Municipal Centre (KTMC)
- (2) Municipal Work Yards
- (6) Ice Pads (Indoor and Outdoor)
- (1) Fitness Centre
- (1) Outdoor Pool
- (3) Splashpads
- (4) Recreational Facilities
  - Trisan Centre
  - King City Arena and Community Centre
  - Nobleton Arena and Community Centre
  - KTMC Gymnasium
- (5) Community Halls
- (7) Pump Houses
- (4) KTPL Locations
- (1) Seniors Centre
- (1) Old Seniors Centre
- (3) Fire Halls
- (4) Park Washrooms and Shelters
- (1) Old Holland Marsh District School
Coordination of testing and regular inspections completed on:
- Security/alarm systems
- Refrigeration systems at arena’s
- HVAC and building automation systems
- Equipment efficiency
- Swimming pools and filtration system
- Fire/safety systems
- Generators
- Fitness equipment
Response to service or repair work orders prioritized based on urgency.
- Urgent Requests
  - Require an immediate response due to risk to health and safety, property damage or widespread disruption to facility environment
- Priority Requests
  - Interference with the use of the facility but does not pose a health and safety risk or cause widespread disruption to facility environment
- Routine Request
  - Request for minor service or repairs that do not interfere with the use of the facility.
Staffed Facilities (Operators) and Operational Hours
- Trisan Centre (Schomberg)
  - Monday – Thursday Split Hours (6am -1pm & 3pm-9pm)
  - Friday Split Hours (6am-1pm & 3pm – 7pm)
  - Saturday and Sunday (8am – 2pm)
- King City Arena
  - Monday – Friday (830am – 430pm)
  - Saturday (9am – 2pm)
  - Sunday (Closed)
- Nobleton Arena and Community Centre
  - Summer Season 7am – 5pm
  - Monday – Friday 7am – 10pm
  - Saturday – Sunday 7am – 6pm
Non-staffed facilities (operators or recreational staff) receive daily check-ins to ensure building maintenance and proper operation

Urgent Requests
- (1) hr response
Priority Requests
- (3) business day response time
Routine Requests
- (10) business day response time
All requests for service/repair – completion determined by nature of repair or service required
Testing and Inspections
- All Facilities
  - Weekly, monthly, and annual testing completed on sprinkler, fire, and life safety systems
  - Bi-monthly sprinkler signal testing
  - Bi-annual suppression system inspections
  - Monthly trades inspections (electrical, plumbing, HVAC etc.)
  - Bi-monthly comprehensive facility inspections
- Arenas
  - Refrigeration and ice check every (2) hours during operational hours
  - Weekly Zamboni inspections
- Generators
  - Weekly testing on all generators
  - Annual manufacturer testing
- Fitness Equipment
  - Weekly inspections on all equipment
Outdoor arena temperatures required for operation: -5°C to -10°C (23°F to 14°F)
- Temperatures to remain consistent (2-3+ days) to build and maintain rink quality

Headline Performance Measures

Headline Performance Measures
How Much (#) of customer service requests & total hrs. spent (#) of overall facility visitors (#) of inspections and tests completed How Well / Better Off (%) of service requests responded to within defined standards (%) of compliance with provincial standards for inspections / testing

How Much

(#) of customer service requests & total hrs. spent
(#) of overall facility visitors
(#) of inspections and tests completed

How Well / Better Off

(%) of service requests responded to within defined standards
(%) of compliance with provincial standards for inspections / testing

Parks and Forestry Operations

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy User Fees	Mandatory (Partial) Discretionary	Ancillary	Forestry and Trees Management	Provincial Council Approved
	Discretionary	Ancillary	Parks, Trails and Horticulture Operations	Provincial Administrative
	Discretionary	Ancillary	Programs	Administrative

Governing Legislation, By-laws or Corporate Policies
Highway Traffic Act, 1990 Weed Control Act, 1990 Forestry Act, 1990 Conservation Authorities Act, 1990 Public Parks Act, 1990 Tree By-law 73-54 Parks, Facilities and Loitering By-law 2016-103

Forestry and Trees Management

Name and Description	Level of Service	Service Standard
Forestry and Tree Management Management of the municipal forestry program dealing with the care and upkeep of rural and urban trees on Township regulated lands.	1100 Acres of Township-owned forestry areas 330KM of street trees 24/7 emergency response on-call and storm debris clean up Reactive tree or stump removal and pruning maintenance only Bi-annual tree plantings (Q2 & 3) including street trees (for all dead / replacement trees and new locations)	Emergency response on-site within (1) hr Storm debris clean up completed within (4) weeks Bi-weekly tree watering for (1) month post planting only

Name and Description

Level of Service

Service Standard

Forestry and Tree Management

Management of the municipal forestry program dealing with the care and upkeep of rural and urban trees on Township regulated lands.

1100 Acres of Township-owned forestry areas
330KM of street trees
24/7 emergency response on-call and storm debris clean up
Reactive tree or stump removal and pruning maintenance only
Bi-annual tree plantings (Q2 & 3) including street trees (for all dead / replacement trees and new locations)

Emergency response on-site within (1) hr
Storm debris clean up completed within (4) weeks
Bi-weekly tree watering for (1) month post planting only

Parks, Trails and Horticulture Operations

Name and Description	Level of Service	Service Standard
Parks, Trails, and Horticulture Operations Maintenance and operation of Township parks, parkettes, playgrounds, sports fields, splashpads, municipally owned parking lots and other amenities, including the maintenance of Cold Creek Conservation Area.	Seasonal (April – October) maintenance and operations of: 28 parks 11 in King City 7 in Nobleton 7 in Schomberg 1 in Pottageville 1 in Kettleby 1 in Ansnorveldt Map of Locations 70 KM of trails 8 baseball diamonds 24 soccer fields 3 splashpads (May – September only) 65,00 sqft. community garden 275 street banner locations 337 hanging basket and barrel locations 90 hectares of parkland 205 hectares of open space (14) Heritage Cemeteries maintained Year-round maintenance and operations of: 21 parkettes and playgrounds 100 garbage locations Snow clearing on: (28) Park paths (3) trails (Kettle Lake, Tasca and Memorial) (22) owned parking lot locations	Emergency response on-site within (1)hr Service / Work Order Completion Health and Safety – (24)hrs. Minor – (5) business days Major – (10) business days Bi-annual trails grading and grass cutting Daily park/parkette patrols and inspections All park and open space (passive) grass cutting every (8) business days Soccer field and baseball diamond grass cutting (active acres): Every (5) days from April – May Every (8) days from June – October. Bi-annual aeration on soccer fields Weekly soccer field and baseball diamond line painting Baseball diamond grading based on use Annual planting (April-May) and removal (Sept-Oct) of community garden plots, baskets, and barrels Each location watered every other day (4) seasonal banner changes Garbage removal Seasonal (April – October) removal daily (weekdays) Off Season (November – March) removal bi-weekly Snow removals completed within (13) hours after the end of snowfall

Name and Description

Level of Service

Service Standard

Parks, Trails, and Horticulture Operations

Maintenance and operation of Township parks, parkettes, playgrounds, sports fields, splashpads, municipally owned parking lots and other amenities, including the maintenance of Cold Creek Conservation Area.

Seasonal (April – October) maintenance and operations of:
- 28 parks
  - 11 in King City
  - 7 in Nobleton
  - 7 in Schomberg
  - 1 in Pottageville
  - 1 in Kettleby
  - 1 in Ansnorveldt
  - Map of Locations
- 70 KM of trails
- 8 baseball diamonds
- 24 soccer fields
- 3 splashpads (May – September only)
- 65,00 sqft. community garden
- 275 street banner locations
- 337 hanging basket and barrel locations
- 90 hectares of parkland
- 205 hectares of open space
- (14) Heritage Cemeteries maintained
Year-round maintenance and operations of:
- 21 parkettes and playgrounds
- 100 garbage locations
Snow clearing on:
- (28) Park paths
- (3) trails (Kettle Lake, Tasca and Memorial)
- (22) owned parking lot locations

Emergency response on-site within (1)hr
Service / Work Order Completion
- Health and Safety – (24)hrs.
- Minor – (5) business days
- Major – (10) business days
Bi-annual trails grading and grass cutting
Daily park/parkette patrols and inspections
All park and open space (passive) grass cutting every (8) business days
Soccer field and baseball diamond grass cutting (active acres):
- Every (5) days from April – May
- Every (8) days from June – October.
Bi-annual aeration on soccer fields
Weekly soccer field and baseball diamond line painting
Baseball diamond grading based on use
Annual planting (April-May) and removal (Sept-Oct) of community garden plots, baskets, and barrels
- Each location watered every other day
(4) seasonal banner changes
Garbage removal
- Seasonal (April – October) removal daily (weekdays)
- Off Season (November – March) removal bi-weekly
Snow removals completed within (13) hours after the end of snowfall

Programs

Name and Description	Level of Service	Service Standard
Programs Provision of crossing guard services near primary school locations. Administration of the Memorial Bench and Tree Donation program.	Crossing guard services provided at (2) locations for (1) hour Monday – Friday while primary schools are in session Memorial Bench and Tree Donation Program accepts applications year-round (installations June – November) for the following options: Park / Open Space Bench Cemetery Bench Park, Open Space or Cemetery Bench Copper Plaque on Post	Crossing Guard Services -- (30) minutes provided in the AM and PM 7:40am – 8:10am 3:40pm – 4:10pm

Name and Description

Level of Service

Service Standard

Programs

Provision of crossing guard services near primary school locations. Administration of the Memorial Bench and Tree Donation program.

Crossing guard services provided at (2) locations for (1) hour Monday – Friday while primary schools are in session
Memorial Bench and Tree Donation Program accepts applications year-round (installations June – November) for the following options:
- Park / Open Space Bench
- Cemetery Bench
- Park, Open Space or Cemetery Bench
- Copper Plaque on Post

Crossing Guard Services -- (30) minutes provided in the AM and PM
- 7:40am – 8:10am
- 3:40pm – 4:10pm

Headline Performance Measures

Headline Performance Measures
How Much (#) acres of grass cut (full rotation) (#) of inspections completed (#) of customer cases received / type How Well / Better Off (%) of annual rotations completed within defined standards / type of acre (%) of compliance with provincial standards for inspections (%) of work/service orders completed within defined standard / type

How Much

(#) acres of grass cut (full rotation)
(#) of inspections completed
(#) of customer cases received / type

How Well / Better Off

(%) of annual rotations completed within defined standards / type of acre
(%) of compliance with provincial standards for inspections
(%) of work/service orders completed within defined standard / type

‘Saved by the Beep:’ Testing Smoke Alarms Can Save Lives

Popular Searches

Service Profiles

Community Services

Heritage and Culture

Recreation and Business Services

Active Living and Aquatics

Environmental Outreach and Sustainability

Capital Services (Parks and Facilities Infrastructure)

Facilities Operations

Parks and Forestry Operations

Council Meeting