Community Services

Heritage and Culture

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy User Fees Sponsorships Grants	Discretionary	Ancillary	Heritage and Culture	Provincial Administrative
	Discretionary	Ancillary	Events and Marketing	Administrative

Governing Legislation, By-laws or Corporate Policies
Ontario Heritage Act, 1990

Heritage and Culture

Name and Description	Level of Service	Service Standard
Heritage and Culture Administration, operation, and promotion of the KHCC, King Museum and associated exhibits. Planning and management of heritage and culture annual initiatives, events and collection/management of artifacts and exhibits.	KHCC / Museum operations (staffed) Tuesday – Saturday 10:00am – 4:00pm Coordination and management of (3) art and (6) heritage exhibits (in person and/or digital) Heritage exhibits may be short term, long term or pop-up and include: Travelling In Travelling Out One-Time (5) year Heritage and Culture Master Plan	Artifact maintenance and care Standards for Community Museums in Ontario Exhibits advertised a minimum of (2) weeks in advance of opening / availability (5-7) KHCC advertisements and promotions on social media per week Presence in Township Newspaper pages for events / exhibits Targeted stakeholder engagement only for H&C Master Plan (in-person only) Annual reporting to Council and Community on H&C Master Plan progress

Name and Description

Level of Service

Service Standard

Heritage and Culture

Administration, operation, and promotion of the KHCC, King Museum and associated exhibits. Planning and management of heritage and culture annual initiatives, events and collection/management of artifacts and exhibits.

KHCC / Museum operations (staffed)
Tuesday – Saturday 10:00am – 4:00pm
Coordination and management of (3) art and (6) heritage exhibits (in person and/or digital)
Heritage exhibits may be short term, long term or pop-up and include:
- Travelling In
- Travelling Out
- One-Time
(5) year Heritage and Culture Master Plan

Artifact maintenance and care Standards for Community Museums in Ontario
Exhibits advertised a minimum of (2) weeks in advance of opening / availability
(5-7) KHCC advertisements and promotions on social media per week
Presence in Township Newspaper pages for events / exhibits
Targeted stakeholder engagement only for H&C Master Plan (in-person only)
Annual reporting to Council and Community on H&C Master Plan progress

Events and Marketing

Name and Description	Level of Service	Service Standard
Township Events and Marketing Plans, coordinates, and executes Township-led or partner events including marquee and community events. Includes vendor and sponsor management, coordination with various stakeholder groups, and event marketing / promotion.	(3) Annual marquee events *Event TBD to replace Holland Marsh Soup Fest (Fall) King City Beerfest (Summer) Nobleton Victoria Day (Spring) (1) Bi-annual marquee event Mayor’s Cultural Gala (7) Annual minor community events (0-300 people) (4) Annual major community events (+300 people)	All events advertised and ticket windows a minimum of (1) month in advance of the event via social media, newspaper, website, Curbex signage and e-newsletters

Name and Description

Level of Service

Service Standard

Township Events and Marketing

Plans, coordinates, and executes Township-led or partner events including marquee and community events. Includes vendor and sponsor management, coordination with various stakeholder groups, and event marketing / promotion.

(3) Annual marquee events
- *Event TBD to replace Holland Marsh Soup Fest (Fall)
- King City Beerfest (Summer)
- Nobleton Victoria Day (Spring)
(1) Bi-annual marquee event
- Mayor’s Cultural Gala
(7) Annual minor community events (0-300 people)
(4) Annual major community events (+300 people)

All events advertised and ticket windows a minimum of (1) month in advance of the event via social media, newspaper, website, Curbex signage and e-newsletters

Headline Performance Measures

Headline Performance Measures
How Much (#) of KHCC exhibitions per year (#) of indigenous initiatives How Well / Better Off (#) of volunteer hours (#) of KHCC museum visitors (#) of citizens engaged through the KHCC (#) of attendees per event ($) raised from Mayor’s events Service Performance Dashboard

How Much

(#) of KHCC exhibitions per year
(#) of indigenous initiatives

How Well / Better Off

(#) of volunteer hours
(#) of KHCC museum visitors
(#) of citizens engaged through the KHCC
(#) of attendees per event
($) raised from Mayor’s events

Service Performance Dashboard

Recreation and Business Services

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Recreational Programs	Administrative
	Essential	Core	ServiceKING	Council Approved
	Discretionary	Ancillary	Community, Seniors and User Group Management	Council Approved
	Discretionary	Ancillary	Rentals and Bookings	Administrative Council Approved

Governing Legislation, By-laws or Corporate Policies
User Fee Policy Ice Allocation Policy Outdoor Sports Facility Allocation Policy Alcohol Management Policy Community Group Affiliation Policy Customer Service Standards Policy

Recreational Programs

Name and Description	Level of Service	Service Standard
Recreational Programs Planning, coordination, and overall management of recreational programming (inclusive of the Community Assistance program), including camps, drop-in sessions and/or recurring programs for all ages	All programming offerings and specific levels of service published via Community Guide Drop-In and Pre-Registered programs offered year round (3) Camp Sessions offered per year March Break Summer Break Winter Break High Five Accreditation Program (5) year Recreation Master Plan Community Assistance Program (CAP)	Registration windows open for a minimum (1) month in advance of program Community Assistance Program (CAP) offered based on assessed need only Subsidized user fees up to a maximum of $300 per participant per calendar year High Five Accreditation renewed every (5) years Stakeholder engagement for all Recreation Master Plan via in person consultation Public engagements advertised a minimum of (10) business days prior to the event via social media, newspaper, website and dedicated SpeaKING page

Name and Description

Level of Service

Service Standard

Recreational Programs

Planning, coordination, and overall management of recreational programming (inclusive of the Community Assistance program), including camps, drop-in sessions and/or recurring programs for all ages

All programming offerings and specific levels of service published via Community Guide
Drop-In and Pre-Registered programs offered year round
(3) Camp Sessions offered per year
- March Break
- Summer Break
- Winter Break
High Five Accreditation Program
(5) year Recreation Master Plan
Community Assistance Program (CAP)

Registration windows open for a minimum (1) month in advance of program
Community Assistance Program (CAP) offered based on assessed need only
- Subsidized user fees up to a maximum of $300 per participant per calendar year
High Five Accreditation renewed every (5) years
Stakeholder engagement for all Recreation Master Plan via in person consultation
Public engagements advertised a minimum of (10) business days prior to the event via social media, newspaper, website and dedicated SpeaKING page

ServiceKING

Name and Description	Level of Service	Service Standard
ServiceKING Provides seamless integrated access to Township services through the phone, email, main reception center (KTMC) and online. Provides leadership on citizen service aspects of the corporate strategy and client experience initiatives. First point of contact to triage citizen payments, inquiries, correspondence, complaints.	Management of main Township phone line / calls (905-833-5321) available 24/7 Management of main Township email account / messages (serviceking@king.ca) available 24/7 Management of ServiceKING Online Customer Centre and Online Services available 24/7 In-Person ServiceKING Counter services at the King Township Municipal Centre is available Monday – Friday 8:30am – 4:30pm ServiceKING Lite Locations Trisan Center (25 Dillane Drive, Schomberg) Township Wide Recreation Centre (under construction)	Voicemails, emails, and online requests acknowledged within (2) business days with expected follow up time provided at time of acknowledgement

Name and Description

Level of Service

Service Standard

ServiceKING

Provides seamless integrated access to Township services through the phone, email, main reception center (KTMC) and online. Provides leadership on citizen service aspects of the corporate strategy and client experience initiatives. First point of contact to triage citizen payments, inquiries, correspondence, complaints.

Management of main Township phone line / calls (905-833-5321) available 24/7
Management of main Township email account / messages (serviceking@king.ca) available 24/7
Management of ServiceKING Online Customer Centre and Online Services available 24/7
In-Person ServiceKING Counter services at the King Township Municipal Centre is available Monday – Friday 8:30am – 4:30pm
ServiceKING Lite Locations
- Trisan Center (25 Dillane Drive, Schomberg)
Township Wide Recreation Centre (under construction)

Voicemails, emails, and online requests acknowledged within (2) business days with expected follow up time provided at time of acknowledgement

Rentals and Bookings

Name and Description	Level of Service	Service Standard
Rentals and Bookings Coordination of all Township facility bookings and rentals, including user group liaison, terms, conditions, and payment management.	Rental offerings One-time (first come, first serve) Short term (first come, first serve) Long term (subject to lease agreement) Equipment Loans & Township staff support Rental / Booking facilities and spaces include: (3) Community centers and areas Dr. William Laceby Nobleton CC & Arena Community Board Room Program Room (1) Ice Pad (Sept – March) King City Lions Areas (2) multi-purpose rooms (1) ice pad (Sept – March) Trisan Centre (Schomberg) (3) multi-purpose rooms Curling rink and lounge Board room (1) ice pad (9) Community halls (4) in King City (2) in Nobleton (1) in Schomberg (2) in Pottageville (5) Picnic shelters (2) in King City (3) in Nobleton (1) Outdoor Pool (2) Indoor Centres at Cold Creek (1) High Ropes challenge course at Cold Creek (24) Soccer fields (8) Baseball diamonds (6) Tennis courts	Standards apply to complete applications only Rental and booking applications processed within (10) business days Long term agreements span from (2-5) years Seasonal agreements with User Groups require submission for processing a minimum of (2) months in advance of expected start date

Name and Description

Level of Service

Service Standard

Rentals and Bookings

Coordination of all Township facility bookings and rentals, including user group liaison, terms, conditions, and payment management.

Rental offerings
- One-time (first come, first serve)
- Short term (first come, first serve)
- Long term (subject to lease agreement)
- Equipment Loans & Township staff support
Rental / Booking facilities and spaces include:
(3) Community centers and areas
- Dr. William Laceby Nobleton CC & Arena
  - Community Board Room
  - Program Room
  - (1) Ice Pad (Sept – March)
- King City Lions Areas
  - (2) multi-purpose rooms
  - (1) ice pad (Sept – March)
- Trisan Centre (Schomberg)
  - (3) multi-purpose rooms
  - Curling rink and lounge
  - Board room
  - (1) ice pad
(9) Community halls
- (4) in King City
- (2) in Nobleton
- (1) in Schomberg
- (2) in Pottageville
(5) Picnic shelters
- (2) in King City
- (3) in Nobleton
(1) Outdoor Pool
(2) Indoor Centres at Cold Creek
(1) High Ropes challenge course at Cold Creek
(24) Soccer fields
(8) Baseball diamonds
(6) Tennis courts

Standards apply to complete applications only
Rental and booking applications processed within (10) business days
Long term agreements span from (2-5) years
Seasonal agreements with User Groups require submission for processing a minimum of (2) months in advance of expected start date

Community, Seniors and User Group Management

Name and Description	Level of Service	Service Standard
Community, Seniors and User Group Management Coordination of Township community, seniors and user groups for assistance, subsidies and affiliations with the municipality.	Seniors Center and Seniors Group Community Groups Community Assistance Program (CAP) User Fee & Subsidization Policy Community Group Affiliation Policy	Senior Group Registration processed within (7) business days Community Group Affiliation requests processed within (7) business days. Subsidies evaluated on a case by case basis

Name and Description

Level of Service

Service Standard

Community, Seniors and User Group Management

Coordination of Township community, seniors and user groups for assistance, subsidies and affiliations with the municipality.

Seniors Center and Seniors Group
Community Groups
- Community Assistance Program (CAP)
- User Fee & Subsidization Policy
- Community Group Affiliation Policy

Senior Group Registration processed within (7) business days
Community Group Affiliation requests processed within (7) business days.
Subsidies evaluated on a case by case basis

Headline Performance Measures

Headline Performance Measures
How Much (#) of programs offered (#) of customer cases created by ServiceKING (#) of ServiceKING community interactions (%) of ServiceKING cases closed annually (#) of rental and booking inquiries How Well / Better Off (#) of program participants (%) of ServiceKING customer cases where the service level was met (%) of prime facility hours booked / type (%) of booking and rental applications processed within standard Service Performance Dashboard

Headline Performance Measures

How Much

(#) of programs offered
(#) of customer cases created by ServiceKING
(#) of ServiceKING community interactions
(%) of ServiceKING cases closed annually
(#) of rental and booking inquiries

How Well / Better Off

(#) of program participants
(%) of ServiceKING customer cases where the service level was met
(%) of prime facility hours booked / type
(%) of booking and rental applications processed within standard

Service Performance Dashboard

Active Living and Aquatics

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Active Living & Aquatics	Administrative

Governing Legislation, By-laws or Corporate Policies
OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities Health Protection and Promotion Act, 1990 O.Reg 565 Public Pools

Active Living

Name and Description	Level of Service	Service Standard
Active Living and Aquatics Administration, coordination, and management of active educational programming, Township leagues and tournaments, and the operation of the Fitness Centre and Curling Rink at the Trisan Centre, and the Pool at the new Township Wide Recreation Centre.	Management and operation of (1) fitness center, and associated classes, located in the Trisan Centre (Schomberg): Mon – Thursday (6am – 10pm) Friday (6am – 8pm) Weekends (8am – 4pm) Township Leagues 3:3 Ice Hockey Volleyball Pickleball Lacrosse Wheelchair Basketball Annual Township-hosted Soccer tournament	OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities Ice Hockey - (2) days per week (April to June) – Trisan Centre Pickleball - (4) days per week (All year, Mon - Thursday) - KTMC, King Arena, Nobleton Arena, Nobleton Public School and King City Public School Volleyball - (4) days per week (All year, Mon - Thursday) - KTMC, King Arena, Nobleton Arena, Nobleton Public School and King City Public School Lacrosse - (1) day per week (June to July) – Nobleton Sports Park

Name and Description

Level of Service

Service Standard

Active Living and Aquatics

Administration, coordination, and management of active educational programming, Township leagues and tournaments, and the operation of the Fitness Centre and Curling Rink at the Trisan Centre, and the Pool at the new Township Wide Recreation Centre.

Management and operation of (1) fitness center, and associated classes, located in the Trisan Centre (Schomberg):
- Mon – Thursday (6am – 10pm)
- Friday (6am – 8pm)
- Weekends (8am – 4pm)
Township Leagues
- 3:3 Ice Hockey
- Volleyball
- Pickleball
- Lacrosse
- Wheelchair Basketball
Annual Township-hosted Soccer tournament

OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities
Ice Hockey - (2) days per week (April to June) – Trisan Centre
Pickleball - (4) days per week (All year, Mon - Thursday) - KTMC, King Arena, Nobleton Arena, Nobleton Public School and King City Public School
Volleyball - (4) days per week (All year, Mon - Thursday) - KTMC, King Arena, Nobleton Arena, Nobleton Public School and King City Public School
Lacrosse - (1) day per week (June to July) – Nobleton Sports Park

Headline Performance Measures
How Well / Better Off
(#) of active fitness memberships
(#) of Township League participants / league

Service Performance Dashboard

Headline Performance Measures
How Well / Better Off (#) of active fitness memberships (#) of Township League participants / league Service Performance Dashboard

Environmental Outreach and Sustainability

Funding Source	Divisional Sub-Services
Offering	Type	Name	Source
User Fees Grants Sponsorships Tax Levy	Discretionary	Ancillary	Environmental Stewardship and Climate Change	Administrative
Discretionary	Ancillary	Outdoor Education and Cold Creek	Administrative Council Approved

Funding Source

Divisional Sub-Services

Offering

Type

Name

Source

User Fees
Grants
Sponsorships
Tax Levy

Discretionary

Ancillary

Environmental Stewardship and Climate Change

Administrative

Discretionary

Ancillary

Outdoor Education and Cold Creek

Administrative

Council Approved

Governing Legislation, By-laws or Corporate Policies
OPHEA General Safety Standards for Gymnasium Facilities, Equipment and Outdoor Facilities ANSI/ACCT Challenge Course Standards

Environmental Stewardship and Climate Change

Name and Description	Level of Service	Service Standard
Environmental Stewardship and Climate Change Collaboration and coordination with committees, community groups, conservation authorities, residents, and other partners to plan and implement initiatives, programs or events that promote, protect, and sustain our natural environment.	Monthly Sustainability Committee (Terms of Reference) SustainableKING grant program (valued at $20,000) Workshops, events, and programs relating to: Waste diversion Natural environments Climate change Sustainability Maintain (2) community gardens in Schomberg and King City, plots available for community purchase Coordination and management the Textile Diversion Program, inclusive of (8) bin locations (5) in King City (1) in Nobleton (1) in Schomberg Compostable food service items available for purchase (discount for Community Groups) Seasonal Invasive Species Removal Program (April – October) Development and implementation of the following plans reviewed every (5) years: Climate Change Action Plan Corporate Energy Management Plan Integrated Community Sustainability Plan Public or stakeholder engagements for all master plans and strategy initiatives (virtual and/or in-person) Management of the Bee City certification and Mayor’s Monarch Pledge accreditation	Sustainability Committee agendas published (3) days in advance of meeting; minutes adopted at subsequent meeting and published the following day SustainableKING Grant Program eligibility guidelines All environmental stewardship workshops, programs or initiatives advertised a minimum of (10) business days in advance Community garden plot applications processed within (14) business days Stakeholder engagement for all MPs and Strategies Public engagements for Action Plans and Strategies, advertised a minimum of (10) business days prior to the event via social media, newspaper, website, and dedicated SpeaKING page

Name and Description

Level of Service

Service Standard

Environmental Stewardship and Climate Change

Collaboration and coordination with committees, community groups, conservation authorities, residents, and other partners to plan and implement initiatives, programs or events that promote, protect, and sustain our natural environment.

Monthly Sustainability Committee (Terms of Reference)
SustainableKING grant program (valued at $20,000)
Workshops, events, and programs relating to:
- Waste diversion
- Natural environments
- Climate change
- Sustainability
Maintain (2) community gardens in Schomberg and King City, plots available for community purchase
Coordination and management the Textile Diversion Program, inclusive of (8) bin locations
- (5) in King City
- (1) in Nobleton
- (1) in Schomberg
Compostable food service items available for purchase (discount for Community Groups)
Seasonal Invasive Species Removal Program (April – October)
Development and implementation of the following plans reviewed every (5) years:
- Climate Change Action Plan
- Corporate Energy Management Plan
- Integrated Community Sustainability Plan
- Public or stakeholder engagements for all master plans and strategy initiatives (virtual and/or in-person)
Management of the Bee City certification and Mayor’s Monarch Pledge accreditation

Sustainability Committee agendas published (3) days in advance of meeting; minutes adopted at subsequent meeting and published the following day
SustainableKING Grant Program eligibility guidelines
All environmental stewardship workshops, programs or initiatives advertised a minimum of (10) business days in advance
Community garden plot applications processed within (14) business days
Stakeholder engagement for all MPs and Strategies
- Public engagements for Action Plans and Strategies, advertised a minimum of (10) business days prior to the event via social media, newspaper, website, and dedicated SpeaKING page

Outdoor Education and Cold Creek

Name and Description	Level of Service	Service Standard
Outdoor Education & Cold Creek Coordination and facilitation of outdoor educational programming including snowshoeing, ice skating and the certified ropes course at Cold Creek Conservation Centre.	Cold Creek Conservation Area Open (7) days per week from 8:30am – 4:30pm Ropes Course Bookings and drop in Drop in available on Saturday’s only Winter closure Snow shoeing and cross-country skiing December to March (Weather permitting) Outdoor rinks (temperatures permitting of (-5 degrees Celsius or lower) including: (4) Township rinks in King City, Nobleton and Schomberg (2) Community-Led rinks in King City (1) Township-community partner rink in Schomberg Development and maintenance of the Cold Creek Master Plan reviewed every (5) years	Sustainability Committee agendas published (3) days in advance of meeting; minutes adopted at subsequent meeting and published the following day SustainableKING Grant Program eligibility guidelines All environmental stewardship workshops, programs or initiatives advertised a minimum of (10) business days in advance Community garden plot applications processed within (14) business days Stakeholder engagement for all MPs and Strategies Public engagements for Action Plans and Strategies, advertised a minimum of (10) business days prior to the event via social media, newspaper, website, and dedicated SpeaKING page

Name and Description

Level of Service

Service Standard

Outdoor Education & Cold Creek

Coordination and facilitation of outdoor educational programming including snowshoeing, ice skating and the certified ropes course at Cold Creek Conservation Centre.

Cold Creek Conservation Area Open (7) days per week from 8:30am – 4:30pm
Ropes Course
- Bookings and drop in
- Drop in available on Saturday’s only
- Winter closure
Snow shoeing and cross-country skiing
December to March (Weather permitting)
Outdoor rinks (temperatures permitting of (-5 degrees Celsius or lower) including:
- (4) Township rinks in King City, Nobleton and Schomberg
- (2) Community-Led rinks in King City
- (1) Township-community partner rink in Schomberg
Development and maintenance of the Cold Creek Master Plan reviewed every (5) years

Sustainability Committee agendas published (3) days in advance of meeting; minutes adopted at subsequent meeting and published the following day
SustainableKING Grant Program eligibility guidelines
All environmental stewardship workshops, programs or initiatives advertised a minimum of (10) business days in advance
Community garden plot applications processed within (14) business days
Stakeholder engagement for all MPs and Strategies
- Public engagements for Action Plans and Strategies, advertised a minimum of (10) business days prior to the event via social media, newspaper, website, and dedicated SpeaKING page

Headline Performance Measures

Headline Performance Measures
How Much (#) of Cold Creek registered program participants (#) of Township and co-led greening initiatives How Well / Better Off Corporate GHG emissions rate (#) of plantings and invasive species removal (lbs.) through environmental stewardship Service Performance Dashboard

How Much

(#) of Cold Creek registered program participants
(#) of Township and co-led greening initiatives

How Well / Better Off

Corporate GHG emissions rate
(#) of plantings and invasive species removal (lbs.) through environmental stewardship

Service Performance Dashboard

Facilities Operations

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy User Fees	Mandatory	Core	Operations and Maintenance	Provincial Administrative

Governing Legislation, By-laws or Corporate Policies
Accessibility for Ontarians with Disability Act, 2005 Building Code Act, 1992 Community Recreation Centres Act, 1990 Defibrillator and Registration and Public Access Act, 2020 Employment Standards Act, 2000 Fire Protection and Prevention Act, 1997 Health Protection and Promotion Act, 1990 O.Reg 562 Food Premises O.Reg 565 Public Pools	Ontario Heritage Act, 1990 Technical Standards and Safety Act, 2000 O.Reg. 212/01 Gaseous Fuels O.Reg.209/01 Elevating Devices O.Reg.211/01 Propane Storage and Handling O.Reg.219/01 Operating Engineers Workplace Safety and Insurance Act, 1997 O.Reg.1101 First Aid Requirements

Operations and Maintenance

Name and Description	Level of Service	Service Standard
Facilities Operations and Maintenance Management of daily operations necessary for the efficient functionality of Township building, systems, and equipment to perform their intended functions and comply with provincial legislation. Coordination and management of scheduled and unscheduled inspections and testing of Township facilities, ensuring the operability of mechanical equipment. Oversee all alarms/security systems for municipal facilities.	263,244 Sqft. Township facilities operated and maintained (1) King Township Municipal Centre (KTMC) (2) Municipal Work Yards (6) Ice Pads (Indoor and Outdoor) (1) Fitness Centre (4) Recreational Facilities Trisan Centre King City Arena and Community Centre Nobleton Arena and Community Centre KTMC Gymnasium (3) Community Halls (7) Pump Houses (4) KTPL Locations (1) Seniors Centre (1) Old Seniors Centre (3) Fire Halls (4) Park Washrooms and Shelters Coordination of testing and regular inspections completed on: Security/alarm systems Refrigeration systems & indoor heaters at arena’s HVAC and building automation systems Equipment efficiency Swimming pools and filtration system Fire/safety systems Generators Response to service or repair work orders prioritized based on urgency. Urgent Requests Require an immediate response due to risk to health and safety, property damage or widespread disruption to facility environment Priority Requests Interference with the use of the facility but does not pose a health and safety risk or cause widespread disruption to facility environment Routine Request Request for minor service or repairs that do not interfere with the use of the facility.	Urgent Requests (1) hr response Priority Requests (3) business day response time Routine Requests (10) business day response time All requests for service/repair – completion determined by nature of repair or service required Testing and Inspections All Facilities Weekly, monthly, and annual testing completed on sprinkler, fire, and life safety systems Bi-monthly sprinkler signal testing Bi-annual suppression system inspections Monthly trades inspections (electrical, plumbing, HVAC etc.) Bi-monthly comprehensive facility inspections Arenas Refrigeration and ice check every (2) hours during operational hours Weekly Zamboni inspections Generators Weekly testing on all generators Annual manufacturer testing Fitness Equipment Weekly inspections on all equipment Outdoor arena temperatures required for operation: -5°C to -10°C (23°F to 14°F) Temperatures to remain consistent (3-4 days) to build and maintain rink quality

Name and Description

Level of Service

Service Standard

Facilities Operations and Maintenance

Management of daily operations necessary for the efficient functionality of Township building, systems, and equipment to perform their intended functions and comply with provincial legislation. Coordination and management of scheduled and unscheduled inspections and testing of Township facilities, ensuring the operability of mechanical equipment. Oversee all alarms/security systems for municipal facilities.

263,244 Sqft. Township facilities operated and maintained
- (1) King Township Municipal Centre (KTMC)
- (2) Municipal Work Yards
- (6) Ice Pads (Indoor and Outdoor)
- (1) Fitness Centre
- (4) Recreational Facilities
  - Trisan Centre
  - King City Arena and Community Centre
  - Nobleton Arena and Community Centre
  - KTMC Gymnasium
- (3) Community Halls
- (7) Pump Houses
- (4) KTPL Locations
- (1) Seniors Centre
- (1) Old Seniors Centre
- (3) Fire Halls
- (4) Park Washrooms and Shelters
Coordination of testing and regular inspections completed on:
- Security/alarm systems
- Refrigeration systems & indoor heaters at arena’s
- HVAC and building automation systems
- Equipment efficiency
- Swimming pools and filtration system
- Fire/safety systems
- Generators
Response to service or repair work orders prioritized based on urgency.
- Urgent Requests
  - Require an immediate response due to risk to health and safety, property damage or widespread disruption to facility environment
- Priority Requests
  - Interference with the use of the facility but does not pose a health and safety risk or cause widespread disruption to facility environment
- Routine Request
  - Request for minor service or repairs that do not interfere with the use of the facility.

Urgent Requests
- (1) hr response
Priority Requests
- (3) business day response time
Routine Requests
- (10) business day response time
All requests for service/repair – completion determined by nature of repair or service required
Testing and Inspections
- All Facilities
  - Weekly, monthly, and annual testing completed on sprinkler, fire, and life safety systems
  - Bi-monthly sprinkler signal testing
  - Bi-annual suppression system inspections
  - Monthly trades inspections (electrical, plumbing, HVAC etc.)
  - Bi-monthly comprehensive facility inspections
- Arenas
  - Refrigeration and ice check every (2) hours during operational hours
  - Weekly Zamboni inspections
- Generators
  - Weekly testing on all generators
  - Annual manufacturer testing
- Fitness Equipment
  - Weekly inspections on all equipment
Outdoor arena temperatures required for operation: -5°C to -10°C (23°F to 14°F)
- Temperatures to remain consistent (3-4 days) to build and maintain rink quality

Headline Performance Measures

Headline Performance Measures
How Much (#) of service requests received and total hours spent (#) of facility visitors How Well / Better Off (%) of service requests completed within defined standards / by type of request Service Performance Dashboard

How Much

(#) of service requests received and total hours spent
(#) of facility visitors

How Well / Better Off

(%) of service requests completed within defined standards / by type of request

Service Performance Dashboard

Ceremonial Opening: Indigenous Medicine Garden

Next water and wastewater bill is due June 25, 2025

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