SUPPORTING KING

Financial Services

• Revenue and Taxation 

  Name and Description	Level of Service	Service Standard
  Revenue and Taxation  Provision of Township billings, collection and account administration relating to property tax and water & wastewater accounts. Provide controls and oversight of cash handling functions and processing within the Township. Responsible for the development and oversight of fiscal strategy studies and plans.	Management and updating of the Development Charges By-law every (5) years   Issuance of tax certificates (sold properties); rush requests available for a fee   Back charges for current MPAC assessments (up to (2) years or re-build homes)   Payment arrangements available for tax arrears only including tax financing of 1.25% interest per month and utility billing split payments   Pre-Authorized Debit Program   Property Tax and Utility billings   Annual rate review for Water/Wastewater and completion of rate study every (5) year	MPAC Assessments completed every (4) years   Tax Billings:  (2) tax notices per year with two installments on each notice   Interim tax notice mailed in January with installments due in February and April   Final tax notice mailed in June with installments due in July and September   1.25% interest applied on first of each month if not paid by due date on unpaid balance   Arrears letters mailed tri-annually (January + first + second installments)   Two years in arrears triggers and investigation, payment plan and mortgage search initiation   January 1st in second year of arrears, a tax registration process   Supplementary tax information received (7) times per year and sent out (6) times per year   Utility Billings   Meter readings completed at the end of March, June, September, and December   Bills mailed out in January, April, July, and October   Due dates mid-February, mid-May, mid-August, and mid-November  One-time late fee of 10% - after (1) year of unpaid bills results in levy against taxes   Acceptance and processing of tenant water/sewer payment applications; require homeowner authorization  Tax PAD Plans   1st Notice – Mailed in January (Payment Schedule and Amount for First (5) Months)   2nd Notice – Mailed in July (Payment Schedule and Revised Payment Amount for Last (5) Months)   Enrollment Deadlines   June 1st – Mid Year Cycle Enrollment   December 1st – New Year Cycle Enrollment   Supplementary Bill Payments Excluded   PAD Application Processing – (5) Business Days from Receipt of Application  Utility PAD Plans   Enrollment Deadlines   Registration Accepted for Next Scheduled Due Date   Email Confirmation of Registration   PAD Application Processing – (5) Business Days from Receipt of Application   Dishonored Payments   Service Fee Applies + Removal from PAD Program   Tax certificate requests within (2) business days prior to closing; rush requests accommodated within (24hrs)

• Budget and Financial Reporting 

  Name and Description	Level of Service	Service Standard
  Budget and Financial Reporting  Coordination of corporate budget preparation and analysis, debt, and reserve management. Responsible for ensuring the Township is managing its fiduciary duty in compliance with accepted accounting principles and standards. Responsible for the coordination and preparation of accounts payable and receivable, banking, investments, audit arrangements and the preparation of internal and statutory financial reporting requirements.	Accounts payable management including invoice processing and payments for Township expenditures   Completion of statutory reporting and facilitation of annual auditing (4) year rolling budget   (10) year capital plan   Planning, coordination, and management of the annual budget processing for operational and capital budgets inclusive of public engagements   Accounts receivable management including payment collection and processing; outstanding resident payments added levied against taxes   Deposits from property owners can pay into arrears by request   Issuance of refunds and security deposit holdings	(30) day payment terms   Annual Financial Statements prepared and audited by external audit firm and presented and approved by Council.  Provincial Financial Information Reporting (FIR) completed by May 31st of each year   Budget approval by Council in Q4   Fees and Charges reviewed and presented annually  W/WW Rates reviewed and presented annually   Budget public engagement

• Purchasing

  Name and Description	Level of Service	Service Standard
  Purchasing   Responsible for the strategic acquisition of goods, services and construction for the municipality.  Responsible for the strategic acquisition of goods, services and construction for the municipality.	Standard Procurement Methods   Electronic Funds Transfer (EFT) Vendor Program   Participating agency in cooperative buying groups.  In-House Bids  Non-Binding Request for Proposal   Co-Operative Procurement and Piggyback   Price Agreements   Sole Source Acquisition   Single Source Acquisition   Emergency Purchases   Negotiation   Unsolicited Bid / Proposal   Alternative Procurement Methods   Request for Proposal   Request for Tender   Request for Quotation   Low Value Purchase   Request for Pre-Qualification   Request for Expression of Interest   Request for Information	Competitive Procurement posted on Bids and Tenders portal  Quarterly reporting to Council on competitive procurement activities

• Headline Performance Measures

  Headline Performance Measures

  How Much   (#) of tax bills issued   (#) of utility bills issued   (#) of e-billing users  (%) of payments made / type  (#) of accounts receivable aging over 30, 60 and 90 days (at year end)   (#) of invoices paid / type   (#) of procurements by type   ($) of procurements   How Well / Better Off   (%) of tax receivables in arrears   Tax (%) increase   (%) of payments made / type  (#) of water meters with “No Read” errors  (#) of water customer portal users  Debt limits and total Township debt ($)   Reserve ratio (%)  Service Performance Dashboard

Corporate Communications, Strategy & Performance

• Corporate Strategy 

  Name and Description	Level of Service	Service Standard
  Corporate Strategy  Providing overall leadership and strategic direction related to administration and operation of King. Management of the Term of Council Corporate Strategic Plan.	Developing and reporting on the Term of Council Corporate Strategic Plan	Plan Refreshed Every (4) Years   Annual Progress Reports – Published in Q2

• Operational Performance Management  

  Name and Description	Level of Service	Service Standard
  Operational Performance Management   Foster organizational culture consistently demonstrates the right values and ensures Township services are delivered efficiently and effectively to ultimately provide taxpayers with the best value for their money.	Service Inventory Management   Headline Performance Measure (HPM) updates and reporting   Community Report	Annual Service Inventory update   Annual update of Service Inventory and reporting on HPMs    Community Report published every (4) years

• Communications

  Name and Description	Level of Service	Service Standard
  Communications Provision of communications and public engagement regarding information about Township business activities, new initiatives, projects/programs, special / community events and general or targeted updates/alerts. Responsible for the SpeaKING System Administration. Provision and coordination of communications relating to the corporate direction, initiatives, and informational updates significant to the general public.	Emergency / Service Alerts (Website)    Communications and Marketing Campaigns  Media Releases as needed   Weekly King Sentinel presence   King News e-Newsletter   SpeaKING co-content management   LinkedIn co-content management   Corporate X, Facebook, Instagram, and YouTube content management	Min. (2) social media post per business day of Township content   King e-Newsletter issued bi-weekly   (1) dedicated Township King Weekly Sentinel pages

• Headline Performance Measures

  Headline Performance Measures

  How Much   (#) of media releases   (#) of social posts & post reach   (#) of social followers and new followers   (#) of social media engagements   (#) of website visits   (#) of engagements on SpeaKING   (#) King Bulletin subscribers  (#) of operational performance measures reported    How Well    (%) of performance reports published by standard time (Q2)  (%) of quality / value operational performance measures trending in the desired direction  (%) of CSP key results on track or completed   (%) of media releases that get media pickup   (%) King Bulletin open rate  (%) of performance reports published by standard time (Q2)  (%) of quality / value operational performance measures trending in the desired direction  (%) of CSP key results on track or completed   Service Performance Dashboard

Human Resources Services (Internal Service Only)

Information Technology Services (Internal Service Only)