Revenue and Taxation
| Funding Source | Divisional Sub-Services | |||
|---|---|---|---|---|
| Offering | Type | Name | Source | |
| Mandatory | Core | Revenue and Taxation | Provinicial Council-Approved |
| Governing Legislation, By-laws or Corporate Policies |
|---|
|
Name and Description Level of Service Service Standard Revenue and Taxation
Provision of Township billings, collection and account administration relating to property tax and water & wastewater accounts. Provide controls and oversight of cash handling functions and processing within the Township. Responsible for the development and oversight of fiscal strategy studies and plans
- Management and updating of the Development Charges By-law every (5) years
- Annual rate review for Water/Wastewater and completion of rate study every (5) years
- Property Tax and Utility billings
- Pre-Authorized Debit Program
- Payment arrangements available for tax arrears only including tax financing of 1.25% interest per month and utility billing split payments
- Back charges for current MPAC assessments (up to (2) years or re-build homes)
- Issuance of tax certificates (sold properties); rush requests available for a fee
- MPAC Assessments completed every (4) years
- Tax Billings:
- (2) tax notices per year with two installments on each notice
- Interim tax notice mailed in January with installments due in February and April
- Final tax notice mailed in June with installments due in July and September
- 1.25% interest applied on first of each month if not paid by due date on unpaid balance
- Arrears letters mailed tri-annually (January + first + second installments)
- Two years in arrears triggers and investigation, payment plan and mortgage search initiation
- January 1st in second year of arrears initiates a tax registration process
- Supplementary tax information received (7) times per year and sent out (6) times per year
- Utility Billings
- Meter readings completed at the end of February, April, June, August, October, and December
- Bills mailed out in January, March, May, July, September and November
- Due dates February, April, June, August, October and December
- One-time late fee of 5% - after (1) year of unpaid bills results in levy against taxes
- Acceptance and processing of tenant water/sewer payment applications; require homeowner authorization
- Tax Pre-Authorized Debit (PAD) Plans
- 1st Notice – Mailed in January (Payment Schedule and Amount for First (5) Months)
- 2nd Notice – Mailed in July (Payment Schedule and Revised Payment Amount for Last (5) Months)
- Enrollment Deadlines
- June 1st – Mid Year Cycle Enrollment
- December 1st – New Year Cycle Enrollment
- Supplementary Bill Payments Excluded
- PAD Application Processing – (5) Business Days from Receipt of Application
- Utility PAD Plans
- Enrollment Deadlines
- Registration Accepted for Next Scheduled Due Date
- Email Confirmation of Registration
- PAD Application Processing – (5) Business Days from Receipt of Application
- Dishonored Payments
- Service Fee Applies + Removal from PAD Program
- Enrollment Deadlines
- Tax certificate requests within (2) business days prior to closing; rush requests accommodated within (24hrs)
Headline Performance Measures How Much
- (#) of tax bills issued
- (#) of utility bills issued
How Well / Better Off
- (%) of tax bills issued with arrears letter (non-PAD)
- (#) of water customer portal users
- (#) of water meters with “no-read” errors
Budget and Financial Reporting
| Funding Source | Divisional Sub-Services | |||
|---|---|---|---|---|
| Offering | Type | Name | Source | |
| Mandatory | Core | Budget and Financial Reporting | Provincial Council Approved |
| Governing Legislation, By-laws or Corporate Policies |
|---|
|
Name and Description Level of Service Service Standard Budget and Financial Reporting
Coordination of corporate budget preparation and analysis, debt, and reserve management. Responsible for ensuring the Township is managing its fiduciary duty in compliance with accepted accounting principles and standards. Responsible for the coordination and preparation of accounts payable and receivable, banking, investments, audit arrangements and the preparation of internal and statutory financial reporting requirements.
- Accounts payable management including invoice processing and payments for Township expenditures
- Issuance of refunds and security deposit holdings
- Deposits from property owners can pay into arrears by request
- Accounts receivable management including payment collection and processing; outstanding resident payments added levied against taxes
- Planning, coordination, and management of the annual budget processing for operational and capital budgets inclusive of public engagements
- (10) year capital plan
- (4) year rolling budget
- Completion of statutory reporting and facilitation of annual auditing
- Township payment terms is (30) days
- Budget public engagement
- W/WW Rates reviewed and presented annually
- Fees and Charges reviewed and presented annually
- Budget approval by Council in Q4
- Provincial Financial Information Reporting (FIR) completed by May 31st of each year
Headline Performance Measures How Much
- (#) of annual budget engagements / type
- (%) of payments made by type
How Well / Better Off
- (%) total payments made online
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