Formal Complaint

A complaint is an expression of dissatisfaction related to a Township of King program, service, facility, or staff member, where a citizen believes that the Township has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

A complaint is NOT a request for service such as request that the Township repair a street surface, replace a burnt out street light, notifying the Township of missed garbage pick-up.

In order to request a service, or to notify the Township that a scheduled service was not provided (e.g. a scheduled garbage collection, a street not plowed) we encourage you to submit your request for service via phone, email, in person or through the ServiceKing Service Requests page. You may provide feedback to us by fax, mail, e-mail, phone, in-person or online​. You may also submit your feedback using theCustomer Feedback Form.

King Township is committed to providing exceptional customer service to all of our residents and stakeholders.

Before the Ombudsman will investigate a complaint, you must first file a formal complaint about municipal services or operations to the Township by using the Formal Complaint Submission Form and submitting it by mail, in person, or by e-mail to the Township Clerk. All formal complaints to the Township are submitted and processed in accordance with the Formal Complaint Corporate Policy.

If you have a complaint that you feel has not been resolved by the Township, you may submit a Formal Complaint Form to the Township Clerk for investigation. All formal complaints to the Township are submitted and processed in accordance with the Formal Complaint Corporate Policy​.​ 

Ombudsman

Should you not be satisfied with the Township's formal complaint response, you may contact the Office of the Ombudsman of Ontario​. The Provincial Ombudsman's Office serves as the Ombudsman for the Township of King. The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm's length from Council and the Township, the Ombudsman will independently receive, review and investigate complaints and provide periodic updates as a result of investigations. 

Before the Ombudsman will investigate a complaint, you must first file a formal complaint about municipal services or operations to the Township