You asked. We answered. This week's Top 5 customer service questions

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You asked. We answer.

The Township of King’s customer service team, ServiceKING, connects daily with the community. The team is ready to answer your call or email message and to welcome you in-person to the King Township Municipal Centre.

Here are the Top 5 topics heard this week by the ServiceKING team with links to where to find information.

March 8

Snow, snow, snow

The Township of King’s winter maintenance crews are still hard at work clearing snow that fell during the snowstorm between March 3 and 4. With total accumulations of around 25 centimetres, the removal of the snow has proceeded on a priority basis. This will include the removal of snow from Main Street in Schomberg later this week and cul de sacs the following weeks in each of the towns to provide room for snow storage.

King maintains an area of over 490 kilometres of roads, including 426 kilometres of paved and 64 kilometres of gravel roads with a network of both urban and rural roadways, sidewalks and ditches. Plowing occurs in priority sequence to ensure fire and emergency services have access.

Although most routes are completed with a 12-hour period, clearance times may be longer when snowfall is exceptionally heavy, many cars are parked on the street or crews are working during peak traffic times.

King’s snow clearing team keeps Township roads and sidewalks safe, while York Region manages the Regional roads in King, which includes winter maintenance. For snow clearing information in King, visit king.ca/snowremoval.

Water bill questions

Some residents want more information about their water bills. The fourth-quarter billing from October to December 2022 was due on Feb. 24, 2023. 

Payment options for both water and tax bills include:

  • Pre-Authorized Debit (PAD) Program
  • Electronic Banking
  • Bank Payment
  • Mail
  • In-Person
  • Post-Dated cheques
  • Online Payments

For water bill information, visit king.ca/waterbilling. To learn about where your water goes, visit york.ca/savewater.

Water Meter Readings

Some residents are receiving requests from King to allow access to the water meter in the home for an accurate reading. If you received a request for a water meter reading, please contact ServiceKING at 905-833-5321 to book an appointment.

Summer Camps

Residents are excited about King’s summer camps and are booking the camps and making changes. Camp registration is now open for residents and non-residents. Visit king.ca/camps for more information.

Summer Camps

King's Summer Camp Guide is available online and for download. The guide includes information about new camps, camp descriptions, and course codes for online registration. Each camp location welcomes children and youth 4 to 15. Programs include arts, science, dance, cooking, outdoor adventure and field trips.

Need to make a change top your booking? Call 905-833-5321 or email serviceking@king.ca and ServiceKING can connect you with someone who can help.   

Spring Recreation Session

Residents are looking to book recreation programs with King. King’s spring recreation session runs from April 1 to June 30 and registration is now open. Find your favorite program at king.ca/recreation .