Upgraded Service Performance Dashboard set to go live April 18
Township of King, Ont.— King Township continues to excel in service delivery, accountability and transparency, as demonstrated with the release of the 2024 Service Performance Report which was presented to Council at the April 14 meeting. The report showcases the municipality's commitment to delivering high-quality services to its citizens to make life better in King. The report also highlights significant improvements across various service areas and introduces an enhanced interactive online dashboard for public access.
The 2024 Service Performance Report highlights significant improvements in service quality and value, with 82% of quality and value-related measures showing progress from the previous year. This demonstrates King Township's commitment to meeting and exceeding defined service levels and standards.
Additionally, King Township remains the first and only municipality in York Region to publish its service performance measures in such a comprehensive manner. The new interactive online dashboard, set to launch on April 18, will provide residents with easy access to detailed performance data across five departments and 24 service delivery portfolios.
King moved to a service-based budget in 2025, organizing expenditures into six service areas to better align with community needs and priorities and make it easier to understand the value residents receive for their tax dollars. The Service Performance Report is also organized into these same six service areas.
Service Performance Report highlights by area
- Planning and Growing King: Significant progress in policy planning projects, building inspections and capital infrastructure projects. Notable increases in successful Community Improvement Plan grant applications and new businesses in King.
- Keeping King Safe: A substantial rise in by-law cases actioned, parking tickets issued and public education opportunities with King Fire and Emergency Services.
- Maintaining King: Consistent completion of pothole repairs, snow removal and utility locate requests within standard times. Increased facility service requests and streetlight customer requests actioned.
- Serving King: Growth in social media engagements, recreational program offerings and library visits. Enhanced community interactions through ServiceKING and successful processing of permit applications.
- Greening King: Expansion of greening initiatives, invasive species removal and water-use portal users. Increased recycling efforts and compliance with playground inspection standards.
- Governing King: Efficient processing of Council agendas, regulatory requests and public planning notices. Growth in e-billing users and online customer payments.
Residents can explore the new service performance dashboard at king.ca/ServicePerformance starting April 18. This tool will provide a comprehensive view of the Township's performance measures, making it easier for the community to engage with and understand the data.
For more information on the 2024 Service Performance Report and to view the full report, visit king.ca/ServiceProfiles.
Quotes
Mayor Steve Pellegrini
“I’m proud of King Township's leadership in accountability and transparency. King’s dedication to excellence in service delivery and transparency is evident in the 2024 Service Performance Report. This report not only highlights our significant achievements across various service areas but also underscores our unwavering commitment to providing high-quality services to our residents."
Chief Administrative Officer Daniel Kostopoulos
“King Township continues to demonstrate clarity, transparency and accountability as the first and only municipality in York Region to publish service performance measures in a comprehensive manner. The new interactive online dashboard launching on April 18 will empower citizens with easy access to performance data, reinforcing dedication to transparency and excellence.”
To receive updates on King Township news, follow the official corporate social media channels on X and Facebook and Instagram, subscribe to the King Bulletin enewsletter or visit king.ca.
-30-
Media Contact
Township of King
Jason Ballantyne, Communications Officer
Township of King | Phone: 905-833-5321 | Email: media@king.ca