Canada Post: Community Mailbox Update

General News

Canada Post is aware of some community mailbox sites that have been vandalized in King in the last several weeks. Repair or replacement of the vandalized mailboxes has since been completed and regular mail delivery has resumed.

Canada Post’s Security and Investigation team is aware and police are currently investigating. Canada Post takes these matters and the security of the mail very seriously.

Customers who believe they have not received a parcel should contact Canada Post's Customer Service so that the service can look into the inquiry and potentially work with the sender, who may initiate a claim with Canada Post. If you believe you have not received a specific piece of mail, you should also contact the sender.

Canada Post provides a helpful reminder through the following tips on mail delivery, whether at the door, a community mailbox, rural mailbox, building mailbox panels or other source of mail delivery.

Helpful Tips for Mail Safety

  • Collect your mail daily.
  • If you plan to be away, use Canada Post's Hold Mail service to suspend delivery until you return.
  • Use Canada Post's FlexDelivery service, which allows consumers to have their purchase delivered directly to any post office of their choice.
  • Track your items online or on the Canada Post mobile app. This tracking technology provides customers with better information as they track their packages' progress so they know when to expect their parcel to be delivered.
  • When ordering online, consumers should make sure to read the retailer's shipping details and choose the best option that works for them.

If you have an issue with your community mailbox, Canada Post encourages you to visit the Community mailboxes web page, call Canada Post's Customer Service team online at or by telephone at 1-866-607-6301 (TTY: 1-800-267-2797).

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