KEEPING KING SAFE

Animal Services

Services for domestic and wildlife animals covering pet control, shelter services and wildlife rescue. Local by-laws regulate pet ownership, care standards and prohibited species.

• Domestic Animal Services
  • Cats and dogs
    • Responding to stray or at-large animals
    • Investigating stoop and scoop violations
    • Enforcing pet licensing and leash by-laws
  • Animal shelter services
  • Emergency response for domestic animal issues
• Wildlife Services
  • Rescue and rehabilitation for sick, injured or orphaned animals
  • Expert advice on wildlife concerns
• Enforcement of Animal Control By-law
  • Pet care standards
  • Limits on pet numbers
  • Prohibited animal regulation
• Application intake and processing for:

Rescue and Operations 

Responsible for the third line of defense, Emergency Response, and provide pre-hospital medical care (defibrillation, standard first aid, CPR, symptom relief).   

• Protection for an area​​​ of 333 sq. kms and a population of 28,000 residents 

• Serviced by three (3) Firehouses and a complement of one hundred and fifty (150) dedicated volunteer firefighters. 

• Fire suppression services delivered in both an Offensive and Defensive mode, including search and rescue operations, forcible entry, ventilation, protecting exposures, salvage, and overhaul as appropriate. 

• Offensive and Defensive modes of delivery (Strategies) include:  

  • Rescue Ops  
  • Forcible Entry 
  • Ventilation  
  • Protection from Exposure 
  • Salvage and Overhaul 

• Emergency pre-hospital medical care will be provided such as defibrillation, standard first aid, CPR, symptom relief, at the Emergency First Responder level.  

• Specialized Rescue capabilities include the following:  vehicle rescue, trench rescue at the Awareness Level, rope rescue, ice/water rescue and hazardous material response up to the Operations Level and large animal rescue.  

• NFPA Standards: 

• 1670 

• 1006 

• 1720   

• 1001 

• 1002 

• 1021 

• 1041 

• 1072 

• 1142 

• 1407 

• Fire Underwriters Survey  

  • Uninterrupted supply of water at a minimum of 400gpm for (120) minutes (Commercial) 

  • Uninterrupted supply of water at a minimum of 200gpm for (120) minutes (Residential) 

Inspections and Investigations  

Provision and management of fire prevention and investigations initiatives/operations to reduce the threat to life and property due to the adverse effects of fire. Compliance and enforcement management in accordance with the FPPA and Ontario Fire Code and for Fire Investigations including origin and cause. 

• 24/7 intake of burning complaints  

• Investigations completed after every fire incident or in response to complaints  

• Occupancy fire safety inspections  

• Commercial and industrial – quarterly inspections  

• Annual business inspections  

• Quarterly inspections per year per school  

• Emergency burning complaints responded to within (1) hour 

• Statutory reporting on incident origin and cause 

• Investigations completed within (2) business days of an incident or complaint  

Administration  

Administration and effective management of all Fire Protection services, issuance of burn and sale of fireworks permits, and responsible for the care and protection of facilities, equipment, materials, services, and supplies.  

• Burn and Sale of Fireworks Permits  

• Management of Fire Underwriters Superior Tanker Shuttle Service (STSS) 

• Management and coordination of volunteer recruitment, onboarding, and training  

• Annual (1) month Emergency Preparedness Campaign including promotional content via all Township communication outlets, SpeaKING digital engagements and FES demonstrations  

• NFPA Standards 

  • 1006 

• Superior Tanker Shuttle Service Accreditation re-certification every (5) years  

• Fire Underwriters Survey portal entry updates as required, annual reaccreditation   

• 20 recruitments (volunteer FFs) per year; recruitment initiates in October with training commencement the following January  

• Burn Permit applications for recurrent applicants processed within (1) business days  

• Burn Permit applications for new applicants processed within (2) business days  

• Sale of Fireworks permits allowed (7) days in advance of Victoria Day, Canada Day, Diwali.  

Emergency Management  

Management of public safety through enhanced risk understanding and proactive emergency preparedness planning. Implements and continuously improves corporate and community emergency management and Township business continuity to ensure delivery of critical and essential municipal services in times of an emergency.  

• Development and implementation of the (5) year Emergency Plan  

•  (2) standby-generators installed at the following facilities (managed by Facilities): 

  • King City Fire Hall  

  • Trisan Centre  

• Administration of the Township’s Emergency Management Program 

• Mutual Aid agreement within York Region – aid provided at the discretion of Chief / Deputy (Township service levels must be maintained in order to provide aid)    

• Emergency Management Team responses dictated by Emergency Activation Levels  

• Hazard Identification Risk Assessment (HIRA) ongoing throughout the year 

• Emergency Management Team (internal) has the authority to initiate an EOC at any time  

• Centralized Emergency Operations Centre (EOC), coordination and training  

• Emergency Plan reviewed annually (updated as needed upon review)  

• Emergency Management Program   

  • Annual hazard identification risk assessment (HIRA) review with York Region and N6 partners  

  • Annual statutory reporting 

• Annual review and update of Business Continuity Plan   

Life and Safety Education 

Delivery of public education events and programs to promote fire and life safety practices, and fire prevention.  

• All Hazards Recognition Trailer for residents and children at Township events and public education programs  

• Bi-annual Community Preparedness Presentations 

• Year-round 911 Sign Program includes Township wide canvassing for sign erection / condition 

• Annual (ongoing) Door to Door Smoke Alarm Program  

• Smoke Alarms and Carbon Monoxide Alarm Installations – per request OR as identified via Township-wide home visit campaigns   

• Fire extinguisher training program offered by request only  

• (1-3) fire truck visits per elementary school / year  

• Community Preparedness presentations given in May during Emergency Preparedness week and in October during Fire Prevention Week   

How Much  

• (#) of emergency responses / type  
• (#) of emergency responses / type  
• (#) of inspections completed  
• (#) of investigations completed  
• (#) of engagement opportunities by type  

How Well / Better Off 

• (#) of homes visited for the smoke alarm and home escape program & smoke alarm checks  
• (#) of people engaged / per opportunity type / demographic

Service Performance Dashboard

Municipal Law Enforcement 

Enforcement of municipal by-laws and provincial statutes, including public education, complaint management, mediation, and investigations. Includes the management and administration of fines, orders, and escalation to courts where applicable.

• Reactive (complaints) and proactive (visible from patrol only) investigation and enforcement of community and property violations of Township By-laws  

• By-law Inventory 

• By-law Enforcement Policy & Appendix  

• High Priority (health and safety) acknowledged and investigated within (24) hours; enforcement within (7) business days  

• Updates to cases via By-law Investigation Map 

  • Annual enforcement reports provided to Council  

  • Medium and Low Priority complaints acknowledged within (2) business days with expected follow up time provided  

Parking Enforcement  

Provision of reactive and proactive parking enforcement of on-street and off-street parking by-laws. Includes the management and administration of parking tickets, exemption processes, screenings, and hearings for adjudication services.  

• Proactive (patrol) and reactive (complaints) for parking violation, intake and processing of complaints and parking ticket issuance 

• By-law Inventory 

• Intake and processing of Parking Permit applications (exemption from applicable by-law violations)  

• Facilitate adjudication Screenings and setup hearing appointments  

• Screenings are reviewed and decisions are provided within (7) business days.  

  • Reductions considered in accordance with AMPS 

• Parking Permit applications are automatically processed based on pre-set criteria in compliance with the Parking By-law 

Permits  

Processing, issuance, and management of Sign Permits in compliance with the Township Signs by-laws.  

• Sign Permits: 

  • Banner  

  • Mobile 

  • Wall (Inspection required)  

  • Ground (Inspection required) 

• Complete Sign Permit applications processed within (5) business days  

How Much  

• (#) of by-law cases opened  
• (#) of orders, pre-summons and notices issued  
• (#) of sign permit applications processed  

How Well / Better Off 

• (#) of parking ticket warnings and parking tickets issued 
• (#) of administrative monetary penalties issues and ($) revenues earned 
• (#) of bag signs removed 
• (%) of completed sign permit applications processed within standard (5 business days)

Service Performance Dashboard

Traffic Calming  

Intake, processing and evaluation of all traffic calming requests, studies and implementations to encourage slower driver behavior on local roads.  

• Traffic Calming Strategy and Policy  

• Intake of Traffic Calming Requests   

  • Initiated via petitions with minimum support of 20% of households within the identified area  

  • Initiated by Council recommendation 

• Initiation 

  • Request is received and screened against criteria  

• Selection  

  • If all screening criteria are met, requests are evaluated using warrant criteria  

  • If warrant criteria shows need of traffic calming measures, treatments are selected for design  

• Implementation  

  • Letter of impending traffic calming sent to local residents 

    • Measures are constructed and installed  

• Evaluation  

  • Measures are monitored  

• Traffic Calming Request Study Queue available on Township website 

• Traffic Calming Policy updated every (5) years.  

• Request Intake Period  

  • Requests can be submitted to the Township any time of the year 

  • Any request submitted after September 15th will be evaluated for the following year’s evaluation

• Data Collection Period 

  • Any necessary traffic data will be collected prior to October 31st in order to conduct the evaluation of traffic calming warrant 

• Evaluation Period  

  • The data will be evaluated and prioritized from November 1st to February 28th based on the Traffic Calming Strategy 

• Implementation Period  

  • Selected traffic calming measures will be procured between March 1st to April 31st (if in-house staff resources and expertise not available) and implemented between May 1st  and June 3rd  

• Monitoring Period  

  • Monitoring of recently installed traffic calming measures will be conducted between September 1st and October 31st

Traffic Safety  

Management of all traffic safety related requests, studies to reduce road related incident risk and increase safety for all users. Provision of crossing guard services near primary school locations.   

• Establishment of Community Safety Zones (CSZs) for roadway areas where public safety is of special concern to the community allowing for the doubling of fines  

• CSZ’s established where Warrant Criteria can be met 

  • Schools  

  • Designated Areas of Special Concern (must include): 

    • Neighborhood petition of minimum 65% of residents  

    • 40km/hr speed limit  

    • Access to Township park or trailhead with parking  

    • Realized pedestrian safety risk  

• Automated Speed Enforcement Program (ASE)  

  • Camera rotations across all Township CSZ’s 

• Crossing guard services provided at (2) locations for (1) hour Monday – Friday while primary schools are in session 

• Community Safety Zone (CSZ) petitions can be submitted to the Township any time of the year 

• CSZ’s reviewed minimum every (5) years to identify new schools or areas of concern  

• Automated Speed Enforcement (ASE) advisement signage erected (90) days prior to camera activation  

• ASE signage posted for duration of camera in use  

• Crossing Guard Services -- (30) minutes provided in the AM and PM  

  • 7:40am – 8:10am  

  • 3:40pm – 4:10pm 

Related performance Measures currently under development  

Service Performance Dashboard