Administrative and Branch Services
| Funding Source | Divisional Sub-Services | |||
|---|---|---|---|---|
| Offering | Type | Name | Source | |
| Essential | Core | KTPL Board Administration | Provincial / Board Approved |
| Essential | Core | Branch Service | Provincial / Board Approved | |
| Governing Legislation, By-laws or Corporate Policies |
|---|
|
Name and Description Level of Service Service Standard KPTL Board Administration
Legislated provision of services to the KTPL Board and the public by way of functional support to the Board and governance matters, policy development, administrative management of Board operations, management of agendas, minutes, and website updates.
- (7) KTPL Board members appointed by the Township, inclusive of (2) members of Council
- A minimum of (7) Board meetings per year per PLA 2019, c. 14, Sched. 12, s. 2
- KTPL Board meeting agenda published (2) business days prior to the meeting; minutes adopted at the subsequent Board meeting and published within (2) business days from adoption.
Name and Description Level of Service Service Standard Provision and management of all KTPL Branch locations, including front-line public service, focusing on reference, reader advisory and circulations. Planning and provision of library locations, upkeep, and operations of the physical branches, ensuring adequate collection, gathering and quite spaces that are in a safe, clean, comfortable environment. - Maintain and manage (4) physical service branches
- King City – (53) hrs./wk.
- Nobleton – (46) hrs./wk.
- Schomberg – (46) hrs./wk.
- Ansnorveldt – 24/7 self-serve holds pickup & returns only, by-appointment in-person services
- In-person patron assistance includes:
- Information and reference requests
- Reader advisory on content selection and technology support
- Library member registration and card issuance (digital and hard copy)
- Specialized appointment requests
- Circulation desk inquiries and checkouts
- Availability of various utilities across the branches including
- Public Wi-Fi
- Computers and tablets
- Personal device and telephones
- Mobile and 3D printing
- Copying, scanning, and faxing
- Study spaces and meeting rooms (meeting room rentals available)
- No cost for use or external borrowing of material for eligible community members
Headline Performance Measures How Much
- (#) in person branch visits
- (#) of card holders/members
How Well/Better Off
- % of survey respondents satisfied with KTPL service (reported every (4) years) *
Community Engagement and Marketing
| Funding Source | Divisional Sub-Services | |||
|---|---|---|---|---|
| Offering | Type | Name | Source | |
| Discretionary | Ancillary | Programs and Events | Board Approved |
| Discretionary | Ancillary | Community Outreach and Marketing | Board Approved Administrative | |
| Governing Legislation, By-laws or Corporate Policies |
|---|
|
Name and Description Level of Service Service Standard Programming and Events
Planning, coordination, and management of KTPL branch and online programming and library-led special events.
- (553) Program offerings for all age demographics with an emphasis on STEAM (science, technology, engineering, arts, math) based programming
- Programs open to residents and non-residents
- All ages programming includes:
- (10) week TD Summer Reading Club
- (1) author visit / branch / year
- Monthly ‘Make It Lab’ program
- Youth programming (0-12) includes:
- (3) / (10) week early literacy program per branch
- Fall and spring reading and math buddies’ sessions
- Monthly Dungeons and Dragons gaming sessions
- Seasonal programs (various)
- (25) March break
- (125) summer
- (18) winter break
- (1) school visit / school / year
- (1) daycare visit / daycare / year
- (15) in-branch passive (self-driven) programs / branch / year
- Young adult programming (12-18) includes:
- Red Cross course availability
- Year-round volunteering (high school students)
- Fall and spring reading and math buddies’ program
- Monthly Dungeons and Dragons gaming
- Adult and senior programs (18+) include:
- Monthly library resources help program
- Monthly book club
- Monthly Computer / software lesson classes (1:1 available by request only)
- Bi-monthly writers group meetings
- Bi-monthly truth and reconciliation group meetings
- Coordination, planning, promotion, and delivery of (40) KTPL events per year
- Events promoted and advertised a minimum of (2) weeks in advance via social media, newspaper, website, and e-newsletters
- (553) Program offerings for all age demographics with an emphasis on STEAM (science, technology, engineering, arts, math) based programming
Name and Description Level of Service Service Standard Community Outreach and Marketing
Management of community outreach via communications to raise awareness of the KTPL profiles in King, including marketing and promotion of KTPL programming and services. Management of KTPL social media outlets and development of digital and physical displays.
- KTPL social media account management and content creation
- Weekly presence in King Sentinel (Township pages)
- Bi-monthly KTPL newsletter
- Monthly (minimum) email subscription blasts
Headline Performance Measures How Much
- (#) of programs offered
- (#) of Community event attended
- (#) of social media engagements
How Well /Better Off
- (#) of program participants
Content and Information Technology
| Funding Source | Divisional Sub-Services | |||
|---|---|---|---|---|
| Offering | Type | Name | Source | |
| Essential | Ancillary | Content and Collections | Provincial Board Approved |
| Essential | Ancillary | Systems and Web Services | Board Approved | |
| Governing Legislation, By-laws or Corporate Policies |
|---|
|
Name and Description Level of Service Service Standard Content and Collections
Selecting, acquiring, and maintaining the KTPL collection in print and digital form that meets the KTPL Board mandate.
- 24/7 access to Catalogue
- 24/7 access to digital platforms, including
- eBooks & eAudiobooks
- eLearning & databases
- Streaming music
- Streaming video
- eMagazines & newspapers
- In-branch access to physical collection, including
- Books & audiobooks
- Movies
- Magazines & newspapers
- Video games
Out of the Box collection available for borrowing and in-branch use only
- Weekly additions to physical collection
- Monthly additions of new online collection items
- eBooks & eAudiobooks purchased monthly
- New collection types introduced annually
Name and Description Level of Service Service Standard Business Systems and Web Services
Management of KTPL core business system (ILS), information technology infrastructure (software/hardware), and the KTPL dedicated website (kinglibrary.ca).
- (22) public computers; including accessible desktops (all branches)
- Color printers (all branches)
- (13) lending tablets and computers
- (4) self-checkout units
- (4) OPAC catalogues
- (1) Make-it-Lab with associated 3-D printers, laptops, tables, robots, and other technologies
- Wi-fi access (all branches) with parking lot connection
- 24/7 KTPL website access
- Monthly website review and updates
- KTPL website landing page banner updates every (3) weeks
- Daily receipt of online forms
- Inventory plan that ensures equipment current, functioning and relevant
Headline Performance Measures How Much
- (#) of visits to digital branch (website)
- (#) of borrowed physical items
- (#) of borrowed digital items
How Well/Better Off
- (%) increase YOY of physical collection borrowed from available collections/content
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