Sign In

Complaints

​​​​​Submitting a Complaint

A complaint is an expression of dissatisfaction related to a Township of King program, service, facility, or staff member, where a citizen believes that the Township has not provided a service experience to the customer's satisfaction at the point of service delivery and a response or resolution is explicitly or implicitly expected. If you have experienced this, submit a complaint.

A complaint is NOT a request for service such as request that the Township repair a street surface, replace a burnt out street light, notifying the Township of missed garbage pick-up.

In order to request a service, or to notify the Township that a scheduled service was not provided (e.g. a scheduled garbage collection, a street not plowed) we encourage you to submit your request for service via phone, email, in person or through online services.

King Township is committed to providing exceptional customer service to all of our residents and stakeholders. Before the Ombudsman will investigate a complaint, you must first file a formal complaint about municipal services or operations to the Township by using the Formal Complaint Subm ission Form and submitting it by mail, in person, or by e-mail to the Township Clerk. All formal complaints to the Township are submitted and processed in accordance with the Formal Complaint Corporate Policy .

 

Ombudsman for King Township

As of January 1, 2016 the Ontario Ombudsman is able to receive general complaints about municipalities.

The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm's length from Council and the Township, the Ombudsman will independently receive, review and investigate complaints and provide periodic updates as a result of investigations. 

The Ontario Ombudsman can be reached via phone or email: 

Telephone: 1-800-263-1830
Email: info@ombudsman.on.ca
Website: Ontario Ombudsman

You can also submit a c complaint using their online form