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Mobile FAQ

1. Which mobile devices are supported?

Ans: List of supported devices and OS versions:

iPhone devices:

iPhone 4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S

OS versions: OS 5.0 and above.

iPad devices:

iPad 2, iPad 3, iPad 4, iPad Air, iPad mini, iPad mini with retina display.

OS versions: OS 5.0 and above.


2. What type of data connections are supported ?

Ans: This App works well on both Wi-fi and your carrier's data connection.


3. What is the recommended wireless network for best performance?

Ans: While this App is optimized for a general 3G connection, we recommend a 4G/LTE network for the best performance.


4. Why is the app response is slow?

Ans: This is a sophisticated Mobile App that connects to various servers to provide you the information and services. The main reason, the App could be slow is that the data connection speed or reliability is not adequate. A fast and reliable data connection is required to get a good performance.


5. What about my Privacy?

Ans: Please click on  PrivacyPolicy for our privacy information.


6. Is this App secure?

Ans: This app is fully secured. It uses secure network connection to transfer data to the backend systems. Moreover, this app doesn't save any of your private information including your location or pictures in the local storage.


7. Why should I register / become a member?

Ans: Please note that some of our services require a login. In order to utilize these services and for greater convenience we recommend that you create a portal member account. Features include Service Request Tracking, subscriptions and alerts, email and text (SMS) notifications.